Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rheinbach
- Working Model
- Onsite
Job Summary
In this role, you will handle inquiries and incident reports, qualify them, and document solutions in the ITSM system while performing server administration and monitoring in 2nd level support.
Job Technologies
Your role in the team
- Central communication interface between BWI and the users of the IT systems.
- Acceptance, qualification, response, and if necessary, forwarding of general inquiries.
- Receipt, recording, and resolution of fault reports.
- Documentation of the measures implemented in the ITSM system.
- System administration/Monitoring in the area of servers.
- Processing of incidents and incidents (2nd level) in accordance with existing work instructions.
- Dispatcher function for specialized disturbances (forwarding to the relevant technical groups).
- Control and supervision of the sole deployment of Service Center employees during on-call hours.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training in the field of information, communication, and message technology with at least three years of professional experience.
Qualifications
- Good knowledge of Active Directory (AD), TCP/IP, MS operating systems, and MS servers.
- Proficient user knowledge of MS Office products (Word, Excel, PowerPoint).
- Fluent German language skills in spoken and written form.
- Willingness to work in a 24/7 shift operation.
Experience
- Knowledge and experience in the use of ticket systems (e.g., MAXIMO) and knowledge bases.
- Experience with networks and relevant protocols, with active and inactive WAN/LAN components, as well as with data protection and data backup.
This text has been machine translated. Show original
What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- BWI offers a competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- In addition to the option to lease a Jobrad, you can benefit from numerous offers in the areas of sports and nutrition.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
System Administrator User Service
- Location
- Rheinbach
- Working Model
- Onsite
- Diversity
- Open for all genders
