Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support clients on-site in the Berlin-Brandenburg area by setting up IT workstations, configuring hardware, troubleshooting issues, and documenting service processes in the ticketing system.
Job Technologies
Your role in the team
- You provide on-site customer support within the Berlin-Brandenburg service area and ensure reliable and smooth IT operations on-site.
- They set up IT workstations, configure PCs, notebooks, monitors, printers, and other peripherals, and commission them properly.
- You accompany hardware rollouts, exchange IT components, and assist with setting up new workplaces as well as relocations and IT refresh measures.
- They install, configure, and maintain standard and specialized hardware, including media technology and other IT components.
- You analyze hardware and software malfunctions, identify causes of errors, and resolve technical issues directly at the customer's site or assist users in finding solutions.
- You handle incidents and service requests in the ticketing system, document all work steps, and track the processes through to successful completion.
- You are responsible for the issuance, return, and inventory of IT equipment and ensure proper asset management.
- They document the provided services as well as changes to devices and systems carefully and transparently.
- You work closely with internal departments as well as the contacts of the clients you support and actively contribute to a high level of service quality.
- You plan and coordinate your service deployments in your assigned coverage area independently and efficiently.
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Our expectations of you
Education
- Ideally, you have completed vocational training, for example as an IT specialist (m/f/d) for system integration, IT electronics technician (m/f/d), information electronics technician (m/f/d), or possess a comparable IT technical qualification.
Qualifications
- You are familiar with the safe handling of Windows operating systems, Microsoft Office applications, and modern IT hardware.
- A strong customer and service orientation, excellent communication skills, as well as an independent, structured, and solution-oriented way of working, distinguish you.
- You have very good German language skills as well as good English language skills in spoken and written form for professional communication with customers and internal contacts.
- You possess a valid Class B driver's license and are willing to undertake regular field service assignments in the Berlin-Brandenburg area.
- You personally convince with team spirit, reliability, and a high sense of responsibility.
Experience
- Alternatively, you have several years of practical experience in field service, IT onsite support, or user support, preferably in field service or in a large customer environment.
- You have experience in installing, configuring, and supporting standard hardware, peripherals, and common Microsoft products.
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What we offer
- Attractive compensation based on the DGB collective agreement.
- Regular working hours from Monday to Friday, typically from 08:00 to 17:00, based on a 40-hour workweek.
- Independent field service work using pool vehicles for on-site customer assignments.
- Good career advancement opportunities with our client after successful onboarding and appropriate performance.
- Permanent employment contract with long-term employment prospects.
- Holiday and Christmas bonuses as additional financial recognition.
- Up to 30 vacation days per year, with the possibility to take leave even during the probation period.
- Personalized support from dedicated contacts as well as individual assistance throughout the entire assignment.
- Individual training and development opportunities to enhance your career prospects.
- Exclusive employee benefits through our corporate benefits program with discounts at numerous well-known brands and online shops.
- Attractive employee referral bonus.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Field Service
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
