Job
- Level
- Experienced
- Job Field
- IT, Project, Security
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you develop governance structures based on ITIL and ISO 27001, coordinate KPI definitions with department heads, and support process optimization for the continuous improvement of IT operations.
Job Technologies
Your role in the team
- As part of the newly formed IT Strategy & Governance team, you will act as the operational "anchor," ensuring our global IT activities are transparent, aligned, and continuously maturing.
- You will facilitate the adoption of industry standards - such as ITIL and ISO 27001 - as pragmatic guides to help the organization reach the next level of operational excellence.
- Collaborative KPI & Performance Management: Coordinate with department leads to co-define and align Key Performance Indicators (KPIs).
- You will ensure that metrics across the ServiceDesk, Workplace, and Application teams are consistent, transparent, and roll up into a unified view for CIO leadership.
- Framework Orientation (ITIL/ISO 27001): Use global frameworks as a "North Star" to help teams mature their processes.
- You will provide the structure and guidance needed to adopt these standards at a pace that fits our business culture.
- Integrated Policy Governance: Partner with the Manager Digital Trust & Security to maintain a cohesive library of IT policies.
- You ensure these policies are not just "on paper" but are practical and understood across our global locations.
- Risk Coordination Support: Facilitate the maintenance of the central IT Risk Register.
- You will help the technical experts translate security vulnerabilities into business risks that the Head of IT Strategy & Governance can prioritize.
- Process Maturation & Facilitation: Support the ServiceDesk and Application teams in identifying bottlenecks.
- You act as a consultant to help them refine their workflows in alignment with ITIL best practices without creating unnecessary bureaucracy.
- Audit & Compliance Readiness: Perform regular "health checks" on our governance processes to ensure we are prepared for external audits and are meeting our internal quality standards.
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Our expectations of you
Qualifications
- Analytical Mindset: Ability to take raw operational data and turn it into meaningful reports and "governance-as-a-service" for other IT departments.
- Methodological Knowledge: Familiarity with ITIL (Service Management) and ISO 27001 (Information Security); you understand how to apply these frameworks pragmatically in a medium-sized, fast-paced environment.
- Collaborative Spirit: A "lateral leadership" style - you can influence colleagues to follow processes and improve documentation through coaching rather than just policing.
- Communication: Professional fluency in English and German to coordinate between global offices and local stakeholders.
Experience
- Strategic Support: Experience translating technical or procedural gaps into business-centric insights for leadership.
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What we offer
- Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
- Come as you are: This applies not only to the dress code but also to everything else. Because only where you truly feel comfortable can you give your best.
- Mobility: Choose the option that suits you best - a Deutschlandticket (public transport ticket) for unlimited mobility, a monthly contribution for an office parking space, a leasing bicycle, or a remote work subsidy.
- Enhanced Security: Benefit from subsidies for company pension plans, occupational pension schemes, and occupational disability insurance.
- Rest & Time Off: Enjoy 30 days of paid annual leave as well as three additional days off such as Rosenmontag, Christmas Eve, and New Year's Eve.
- After one year of employment, you can also use up to 10 "toniecation days" (unpaid leave days).
- Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge.
- Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm.
- Discounts: Benefit from attractive discounts on our entire range of Tonies products.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
tonies® - Boxine GmbH
We are the Boxine GmbH from Düsseldorf. We produce figurines that we call Tonies. Together with our award-winning playback device - the Toniebox - listening and playing merge into an interactive experience that brings together children, parents and grandparents.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Trade
IT Governance Analyst
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
