Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Hamburg, Bad Vilbel
- Working Model
- Hybrid, Onsite
Your role in the team
- You work in the IT support team for our own IT systems and customer systems. This includes the following tasks with different focuses:
- Administration, maintenance and operation of IT systems - especially for customers.
- Acceptance and processing of customer tickets based on the existing documentation.
- Forwarding tickets to other departments or IT service providers and suppliers.
- Documentation of activities in a ticket system or customer-specific reports.
- Support in preparing monthly availability and SLA reports for customers.
- Support in monitoring and ensuring IT security. This includes checking the versions of operating systems, databases, application servers and IT monitoring systems in accordance with instructions.
- Alternating on-call duty in coordination with other colleagues.
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Our expectations of you
Education
- You have a degree in computer science (or comparable). Career changers from other areas with an affinity for IT are also welcome.
Qualifications
- You provide optimal support to customers and grow with your tasks.
- You can be relied on 100% - you work in a structured and conscientious manner.
- You enjoy a variety of tasks and are happy to help wherever help is needed.
- You have a confident and authentic demeanor and strong communication and teamwork skills.
- You are ready to develop further and take on responsibility.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Iqdoq Gmbh
IQDoQ GmbH specializes in developing software for efficient enterprise information management. With over 30 years of experience, it supports companies in digitizing their processes and offers solutions for project management and software development.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Student Assistant IT and Product Support
- Location
- Hamburg, Bad Vilbel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
