Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, analyze disruptions, install and maintain end devices, and document your activities to enhance service quality in the ticket system.
Job Technologies
Your role in the team
- You are the first point of contact for our users regarding all IT-related questions and issues.
- You analyze disturbances and service requests with the aim of achieving a high first-time resolution rate by independently resolving issues in 1st Level Support and systematically escalating more complex cases.
- You install, configure, and maintain end devices.
- You assist with IT rollouts, system updates, and IT relocations.
- Through your structured documentation in our ticketing system, you contribute to the continuous improvement of our service quality.
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Our expectations of you
Education
- You have completed training in the IT field (e.g., IT specialist for system integration) or possess a comparable qualification.
Qualifications
- You have good knowledge in client support and hardware environment, e.g., with Microsoft Active Directory, Microsoft operating systems, as well as IT end devices such as PCs, Thin Clients, mobile phones, and printers.
- You work in a structured manner, independently, and enjoy finding solution-oriented approaches.
- Strong communication skills and a pronounced customer service orientation characterize you.
- You have a Class B driver's license.
- Secure communication with our users in German.
Experience
- Initial work experience in Helpdesk or IT support is an advantage.
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What we offer
- Growing and family-friendly company with flexible hours included.
- A long-term collaboration with a sustainable perspective.
- Your job provides real value for us – for people, not just for numbers.
- Development for your professional and personal growth.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
Alexianer GmbH
The Alexian Brothers have been operating hospitals, senior and disability care facilities, health promotion and rehabilitation centers, ambulatory care and nursing facilities, and workshops for disabled people for over 800 years. The organization is committed to providing quality care and services to all members of the community. The Stiftung der Alexianerbrüder is the primary provider of funding for the organization.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT system administrator / 1st level support
- Location
- Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
