Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, supporting workstations, troubleshooting issues, and documenting solutions while actively shaping the IT environment.
Job Technologies
Your role in the team
- Do you want to work closely with users, make IT tangible, and take responsibility for stable workplace environments? Then become part of our Onsite IT Support team at our Hamburg location and actively help shape the development of a modern internal IT organization.
- Onsite IT Support: First point of contact for IT inquiries on-site in 1st- and 2nd-level support.
- Workplace & Client Management: Installation, configuration, and support of IT workstations, end devices, and peripherals.
- Troubleshooting: Analysis and sustainable resolution of hardware and software issues in daily operations.
- Service Desk support: Participation in the central Service Desk as needed, as well as support for rollouts and standardizations.
- Documentation & Compliance: Clear documentation of solutions as well as adherence to IT security and compliance requirements.
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Our expectations of you
Education
- IT qualification & experience: Extensive experience in IT support, ideally in an onsite or workplace environment; an IT-related education, a degree, or a comparable qualification are advantageous.
Qualifications
- Working style: Independent, service-oriented, and pragmatic in direct user contact.
- Mindset: Reliable, team-oriented, and flexible - with a willingness to collaborate across locations and support the Service Desk when needed.
- Language skills: Very good German and good English proficiency, both written and spoken.
Experience
- IT Skills: In-depth knowledge of Windows operating systems as well as good to very good knowledge of macOS, MS Office, client hardware, and peripherals; experience with ticketing systems and monitoring tools.
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What we offer
- ArvatoCare - Company Health Insurance: You receive a free supplementary occupational health insurance with an annual health budget - all without a health check.
- Further development: We promote your professional and personal growth through structured onboarding and learning opportunities.
- Corporate Benefits: Enjoy attractive discounts with numerous brands and partners.
- Informal culture & team spirit: Appreciative collaboration with short communication channels and open dialogue.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Penguin Books
Penguin Books is a renowned British publisher that was established in 1935 and now operates as an imprint of Penguin Random House. Based in London, the company is active internationally in the book publishing industry, focusing on a wide range of publications for a mass audience.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
IT Support - Onsite
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
