Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist users with IT issues through various channels, manage support requests, set up workplaces, and document processes in the ticket system for efficient problem resolution.
Job Technologies
Your role in the team
- You are the first point of contact for our users.
- Do you enjoy helping people with IT issues and keeping your composure even in stressful situations? Then you are exactly right with us!
- You are the primary contact for our employees regarding IT questions and issues.
- You support our users via telephone, email, and the ticket system.
- You analyze and process support requests and ensure a quick resolution.
- You document all processes carefully in the ticketing system.
- You set up and manage workstations, user accounts, and end devices.
- You assist with hardware and software installations as well as troubleshooting.
- You escalate more complex issues to the Second-Level Support.
- You contribute to IT projects and the continuous improvement of our IT processes.
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Our expectations of you
Education
- A completed vocational training in the IT sector, e.g., as an IT specialist (m/f/d), IT systems electronics technician (m/f/d), or a comparable qualification.
Qualifications
- Good knowledge of Microsoft 365 (Office 365), Windows operating systems, and standard hardware.
- A strong service and customer orientation.
- Good communication skills as well as enjoyment in dealing with people.
- Teamwork, reliability, and a structured way of working.
- Good German language skills, both written and spoken.
Experience
- Initial professional experience in IT support or helpdesk is desirable.
- Experience in handling ticketing systems.
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What we offer
- A secure job with diverse tasks.
- Exciting IT projects where you can take responsibility.
- Modern work tools and a powerful IT environment.
- Short decision-making paths and a collegial team.
- Individual training and development opportunities.
- A structured onboarding process and a appreciative working environment.
- Attractive employee benefits and a performance-based salary.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Friedhelm Schaffrath GmbH & Co. KG
Friedhelm Schaffrath GmbH & Co. KG is a family-owned furnishing company that has been operating in the Rhineland since 1961. With several locations, the company offers a wide range of furniture and interior design solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT First Level Support
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
