Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 42.000 to 56.000€ Gross/Year
- Location
- Mainz
- Working Model
- Onsite
Job Summary
In this role, you handle IT helpdesk inquiries, qualify and prioritize issues, assist users with IT problems, and maintain the knowledge base to ensure smooth support operations.
Your role in the team
- First-level support for all IT helpdesk inquiries (by phone and in writing)
- Qualification of issues and escalation of service requests to 2nd and 3rd level support
- Support users with IT issues, including via remote access.
- Categorization, prioritization, and tracking of disruptions and service requests
- Maintenance of the knowledge database and processing of additional IT tickets in a corporate environment.
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Our expectations of you
Education
- Completed IT-oriented training or a comparable qualification
Qualifications
- Further training in IT support is advantageous.
Experience
- Initial professional experience in Customer Support, Helpdesk, or 1st-Level Support
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What we offer
- In addition to an employment contract in a secure, socially responsible traditional company and a respectful working environment, you can expect from us among other things:
- Collective agreement-based remuneration including 13th month salary, asset-building benefits, and collective agreement-based retirement provisions.
- Financial support for Bank Specialist and Business Economist (Frankfurt School), time value accounts, and the possibility of salary conversion into leisure time.
- The salary range for the annual gross salary, including collective bargaining bonuses, asset-building benefits, and retirement contributions, for this position is between €42,000 and €56,000, depending on qualifications and relevant professional experience.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
Sparda-Bank
Die Sparda-Bank München ist die erste Gemeinwohl-Bank Deutschlands. Daher erstellen wir regelmäßig eine Gemeinwohl-Bilanz. Wir investieren nicht in in Atomkraft, Rüstung und Lebensmittelspekulation.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Staff / First-Level Support
- Salary
- 42.000 to 56.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.27.999 to 35.498 € net/Year · Tax class I
- Location
- Mainz
- Working Model
- Onsite
- Diversity
- Open for all genders
