Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support employees with IT queries, handle tickets, set up Apple devices, and assist with the use of tools like Microsoft 365 and Slack. Additionally, you will learn about modern cloud-based workplace technologies.
Job Technologies
Your role in the team
- Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location.
- This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues.
- You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup.
- We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently.
- Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.
- Provide first-level and near-desk IT support for employees in the Munich office.
- Handle incidents and service requests via our ticketing system.
- Support daily usage of Apple devices and workplace hardware.
- Assist with onboarding and offboarding, including device setup and access provisioning.
- Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro.
- Help with device deployment, inventory, and basic maintenance.
- Escalate complex issues to senior IT colleagues when needed.
- Contribute to IT documentation and basic process improvements.
- Learn and apply best practices for security, identity management, and digital workplace tools.
- While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office, especially during the setup and growth phase of the location.
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Our expectations of you
Education
- Hands-on experience with Apple devices in a professional or educational environment.
Qualifications
- Interest in cloud-based workplace tools and modern IT setups.
- Familiarity with tools like Microsoft 365, Slack, or Okta is a plus.
- Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management).
- Comfortable working with ticket-based systems.
- Ability to work reliably onsite and follow structured processes.
- Great communication skills in English (C1) and German at least B1.
Experience
- First experience in IT Support, Helpdesk, or a similar role.
- Service-oriented mindset with a strong focus on user experience.
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What we offer
- Competitive salary (including bonus)
- Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
- Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
- Budget and monthly expense allowance for home office setup
- Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries
- Public transport ticket (fully subsidized 'Deutschlandticket') for commuting and travelling throughout Germany and discount on MOIA rides
- Subsidized fitness club membership or bike leasing
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
- Mental health support, 1:1 sessions with external professionals and mental unload workshops
- 30 vacation days, sabbatical and unpaid leave option
- Relocation support with service provider (visa, administration, etc.)
- Dog-friendly offices
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
MOIA GmbH
MOIA GmbH is a subsidiary of the Volkswagen Group with offices in Berlin and Hamburg. It offers environmentally friendly ridepooling services and works on innovative solutions for autonomous mobility. The international team focuses on AI, software, hardware, and embedded systems for urban transportation systems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Junior IT Support - Digital Workplace
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
