Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erfurt
- Working Model
- Onsite
Job Summary
In this role, you will receive technician assignments, qualitatively assess them, and efficiently organize their execution while ensuring communication with customers and subcontractors.
Job Technologies
Your role in the team
- Acceptance, qualitative review, further processing, and scheduling of technician assignments.
- Timely and cost-efficient dispatching as well as compliance with and monitoring of Service Levels.
- Tool-supported control as well as support for service technicians to fulfill orders.
- Pre- and post-work activities, such as tool-supported verification of the fulfillment of infrastructural prerequisites, assistance with logistical tasks including ensuring material supply, and participation in the documentation of cable routes.
- Communication between customers, external companies, internal interfaces, and service technicians.
- Engagement of external companies for contract fulfillment.
- Participation in optimization projects.
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Our expectations of you
Education
- Completed vocational training as a system electronics technician, IT specialist for system integration, or a comparable qualification.
Qualifications
- Strong IT affinity as well as solid knowledge of ticket systems, service times (SLAs), IT processes, and MS Office.
- Self-initiative, organizational skills, good team and communication skills, as well as customer and quality orientation.
- Fluent in spoken and written German as well as a Class B driver's license.
Experience
- At least three years of relevant professional experience in dispatching / scheduling / coordination / planning, ideally in the IT and telecommunications sector.
- Desirable: Knowledge in IT backbone networks (LAN, WAN, WLAN) as well as experience in quality management.
- Experience and knowledge of the specificities of the client Bundeswehr are advantageous.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
IT dispatcher and service control
- Location
- Erfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
