Job
In this role, you will lead the commissioning and calibration of measurement systems, integrate sensors and modules, solve complex customer issues, and establish support standards.
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Job technologies
Your role in the team
- Commissioning and calibration: Initial setup, calibration, and factory acceptance testing of our handheld devices, laboratory and inline systems, as well as acceptance testing at customer sites (approx. 10% travel per year).
- Integration: Install sensors and inline modules in customer systems, including control interfaces as well as coating and vacuum environments.
- Measurement parameters: Adjustment of sensor and system settings according to customer requirements.
- Global support: Resolve customer cases remotely, by phone and via tickets; identify and classify issues in mechanics, electronics, sensors, control systems and software: sensor, calibration, probe or process? Provide technical support to our sales partners worldwide.
- Standards and processes: Standardize calibration and acceptance standards, and improve ticket flow, response times, escalation paths, and metrics.
- Share knowledge: Create a knowledge base, training sessions, and self-help materials for customers and distributors within the team. Feed recurring issues back to Development and Production.
- Team: Functional and disciplinary management of two support technicians, including scheduling, onboarding, and professional development.
Our expectations of you
Education
- At least five years of hands-on experience in metrology, commissioning, or technical service for complex systems. We don’t mind whether you have a degree, technician training, or another background. What matters is what you can do.
Qualifications
- Excellent German and English: You explain a calibration to a process engineer in Taiwan over the phone and then write robust documentation about it.
- Planned approach to analyzing and solving problems, including new technical challenges.
- Confident use of MS Windows and its configuration; knowledge of Linux is an advantage.
- Work location: Dresden (our equipment is located here).
- An added advantage: PLC integration and automation, remote maintenance under restrictive customer IT conditions, Python-based analysis, vacuum and coating technology, and an interest in battery, fuel cell, and display manufacturing.
Experience
- A solid understanding of sensor technology and measurement data analysis; experience with eddy current testing is a plus. Other measurement technologies are also sufficient—we’ll build the rest together.
- Willingness to take on responsibility within the team. Initial leadership experience is welcome, but not required.
What we offer
- Room to shape things: You’ll establish standards that don’t yet exist here, and your customer feedback will go straight into the product.
- This is what work-life balance looks like: vacation, trust-based working hours, and mobile working (on selected days).
- Short communication channels, a first-name culture from interns to the CEO, an open-door policy, and helpful, dedicated colleagues in an international corporate culture.
- A wide range of corporate benefits, including company sports activities, unlimited tea and coffee, employee vouchers, a public transport subsidy for a monthly pass or Deutschlandticket.
- Company pension scheme.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Wirbelstromprüftechnik is a cutting-edge technology used to test the functionality of thin layers, metal coatings, wafer-based systems and carbon fiber materials. EddyCus® devices from SURAGUS are used for non-destructive inline and offline characterization of functional thin films, metal coatings, wafer-based systems and carbon fiber materials.
- 2010
- Established Company
- Onsite, Hybrid, Full Remote
- Pharmaceutical Sector, Chemical Industry, Biotech
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