Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of cooking robots, analyze system states, handle error reports, and coordinate issue resolution with tech teams and users while continuously optimizing workflows.
Job Technologies
Your role in the team
- As a Technical Support Engineer, you ensure the stable operation of our cooking robots. You identify technical issues early, coordinate the troubleshooting process, and keep procedures lean and efficient. This way, you ensure that our robots operate reliably at all times.
- You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early.
- You proactively identify disruptions, handle error reports via phone, and conduct structured fault analyses. In close collaboration with Engineering and Field Operations, you coordinate troubleshooting efforts.
- You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between shifts, and develop playbooks for recurring scenarios.
- You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- You act as an interface between customers, Field Operations, and internal teams. In this role, you communicate clearly, solution-oriented, and at eye level.
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Our expectations of you
Education
- You have a technical education, a degree in a technical field, or a comparable qualification, and you quickly adapt to modern technology environments.
Qualifications
- You have already worked in technical support (e.g., 1st/2nd level, IT operations, incident response) and know how to systematically handle disruptions, prioritize them, and support them through to resolution.
- You approach challenges analytically, work with thorough documentation, and maintain an overview even in stressful situations.
- Willingness to work in shifts: including evenings, weekends, and nights. Of course, with appropriate compensation.
- You are approachable and enjoy talking on the phone with users, technical teams, and other stakeholders.
- Very good German & English skills (at least C1): For clear, precise, and professional communication in international teams.
- You want to optimize processes and improve workflows.
- You feel confident working in common infrastructure and operations environments.
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What we offer
- The possibility to work remotely (where the position allows) and flexible working hours for a good work-life balance are a matter of course for us.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
GoodBytz GmbH
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
Technical Support Engineer
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
