Job
In this role, you design and implement complex network solutions, support 3rd-level troubleshooting, and execute projects to ensure smooth operation of customer networks while evaluating innovative technologies.
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Job technologies
Your role in the team
- As a Senior Network Engineer, you will be responsible for the technical implementation of our complex customer networks and support the sales, implementation, and support processes in a medium-sized ITK company from A to Z.
- They independently design and develop our complex network solutions as well as services related to WAN, Remote Access, VoIP, and Security.
- They fully implement and document the deployed infrastructures and solutions.
- You take the lead on projects in problem analysis as well as in tracking escalations.
- Additionally, as 3rd-Level Support, you assist colleagues from 1st- and 2nd-Level Support in troubleshooting our customer networks, thereby ensuring smooth operation, management, and administration within the scope of SLAs.
- You assume project responsibility during the presales phase, particularly in capturing and evaluating customer requirements.
- You lead workshops and confidently present our solutions on-site or via Webex to our national and international clients.
- They stay up-to-date with innovative new network technologies and evaluate and assess their suitability for deployment in our customer solutions.
- After successful onboarding, you will actively participate in the rotating on-call system.
Our expectations of you
Education
- Degree in Computer Science, Communications Engineering, or a comparable qualification with several years of experience.
Qualifications
- Very good understanding of operational processes and organizational structures.
- In-depth knowledge of the Cisco product portfolio and certifications (e.g., CCNA, CCNP).
- In-depth knowledge of routing, switching, troubleshooting, VPN, MPLS, IPSec, network security, Ethernet, and network services is among your strengths.
- Ideally, knowledge of SDWAN and SASE.
- Proficiency in German at near-native level as well as very good English skills. You can guide clients and partners in both languages.
- Ability to explain challenging and complex technical problems and solutions.
- Interest in independently acquiring new market and technology knowledge.
Experience
- Several years of professional experience, ideally in a carrier environment.
What we offer
- Innovative ICT technologies and a Cisco lab for solution design and further training.
- A modern, creative, and flexible working environment.
- Feedback, training sessions, and coaching for your individual professional and personal development.
- Access to training tools and documentation as well as technical sparring and knowledge transfer with the engineering team.
- Attractive salary.
- Company pension scheme.
- Participation in diverse team events (company run, barbecues, joint lunches, kick-off, Christmas party, etc.).
- International environment where German and English are part of everyday office life.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Als Virtual Network Operator (VNO) ist mitcaps ein Telekommunikationsdienstleister, der seinen Kunden aus dem international vertretenen Mittelstand maßgeschneiderte Netzwerklösungen und individuelle Serviceleistungen anbietet.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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