Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the rollout of new fleets, coordinate installation teams and service providers, and assist in training and onboarding stakeholders to ensure a smooth deployment process.
Your role in the team
- The Deployment Specialist - Tires as a Service (TaaS) will have primary responsibility of rolling out a customer, ensuring all stakeholders within the installation and onboarding process are aligned.
- This role is the central contact person within the specified country/region during the deployment of a new fleet.
- Based on the installation plan and capacity from the Goodyear Technician team, the incumbent will connect to the fleet to have the right vehicles available, and will ensure that the Service Providers in the market are supporting where needed.
- Responsible for onboarding new fleet accounts.
- In day-to-day contact with multiple stakeholders in the fleet to ensure installation schedules are approved, vehicles are available, and Goodyear Technicians can enter the sites.
- Collect the detailed information needed for the Fleet Onboarding.
- Ensure all Service Providers are available when needed.
- Support the Goodyear internal team and Goodyear Installation Network (GIN) team with installations, mainly focused on HALO and sensor installations.
- Give feedback on planned versus actual installations.
- Contact the Network Manager for support when the Service Provider is not adhering to SLAs.
- When a new Service Provider is onboarded, train them on the SLA and concept of TaaS.
- Ensure Service Providers understand the expectations of their role at onboarding and also once all vehicles are installed.
- Develop and learn from the field.
- Provide information back to Service Delivery and Operations Manager to further improve the deployment process of a fleet.
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Our expectations of you
Qualifications
- Excellent customer support and problem-solving skills.
- Gutes Verständnis von Reifenmanagement-Technologien (einschließlich der Fähigkeit, neue Technologien zu erlernen).
- Self-driven with a demonstrated ability to deliver results.
- Great communication skills with the ability to present to customers and the Service Network.
- Extremely organized and able to manage extensive stakeholders within one project.
- Depending on the scope of the project, anticipate travel between 25-50% of the time.
- English and German language proficiency.
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Topics that you deal with on the job
Job Locations
This is your employer
Goodyear Dunlop Tires Germany GmbH
Goodyear is a world leader in the tire industry, employing about 64,000 people at 47 locations in 21 countries. In two innovation centers in Akron, Ohio / USA and Colmar-Berg, Luxembourg, the company is always working on the development of modern products and services that set the industry standard.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Deployment Specialist
- Location
- Hanau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
