Job
In this role, you monitor satellite data link operations, handle customer inquiries, troubleshoot in collaboration with client representatives, and document the entire network infrastructure with a focus on IP technology.
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Job technologies
Your role in the team
- As part of the Network Operation Center (NOC) team, you monitor the operation of satellite data links.
- You are the primary point of contact for our customers and receive reports of errors and disruptions.
- You have in-depth knowledge of IP, routing protocols, and network technology.
- You enjoy working directly with customers and have a strong service orientation.
- Receiving and handling customer inquiries via ticketing system, phone, and Skype.
- Troubleshooting data links in collaboration with customer contacts and with support from our technical experts.
- Support with setting up and commissioning the complete transmission and reception chain, as well as documenting it, with a focus on IP technology.
- Participation in the on-call rotation.
Our expectations of you
Education
- Vocational training as an IT specialist, telecommunications technician, or equivalent qualification.
Qualifications
- Very good understanding of IP and routing, as well as strong technical aptitude and interest.
- Very good German skills and good written and spoken English skills.
- A winning personality and strong communication skills.
What we offer
- We offer an interesting and varied role in an international environment with a flat hierarchy and short decision-making processes.
- We place great importance on performance-based compensation, a pleasant working environment, and an excellent workplace atmosphere.
- Our company culture encourages and supports initiative and the sharing of ideas.
- In a small team, you’ll find the ideal conditions to further develop and deepen your professional knowledge and skills.
- Benefit from a modern, flexible work environment with the option to work from home and an attractive company pension plan.
Benefits
Health, fitness & fun
Food & drink
Job locations
About your employer
The Federal Republic of Germany founded "Die Industrieanlagen-Betriebsgesellschaft mbH (IABG)" in 1961 as a central analytical and testing facility for the aviation and defense industries.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production · Aviation, Space Travel
Employer reviews
- Team culture
- 3.5
- Engineering
- 3.0
- Working conditions
- 4.0
- Career growth
- 3.4
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