Job
- Level
- Senior
- Location
- Mönchengladbach
- Working Model
- Onsite
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will develop comprehensive growth initiatives throughout the customer lifecycle, design data-driven customer journeys, and optimize KPIs while collaborating closely with various departments.
Job Technologies
Your role in the team
- Development and implementation of comprehensive growth initiatives along the customer lifecycle.
- Identification and prioritization of growth potentials (e.g., cross-sell, conversion, retention, CLV).
- Design and optimization of data-driven customer journeys.
- Derivation of concrete measures from data analyses and tracking of relevant KPIs.
- Active use and further development of CRM systems and growth tools.
- Assumption of end-to-end responsibility for selected growth initiatives.
- Close collaboration with Product, Tech, Marketing, and Sales, as well as active stakeholder management.
- Your attitude makes the difference: by proactively managing risks and acting responsibly, you ensure the best customer experience.
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Our expectations of you
Qualifications
- Proven success in increasing growth KPIs (e.g., conversion, retention, CLV).
- Strong data-driven and analytical mindset.
- Confident in handling CRM systems and ideally Analytics-/BI-Tools (e.g., PowerBi, Tableau, etc.).
- Technical basic understanding and ability to collaborate with tech teams.
Experience
- Experience in building and optimizing customer journeys.
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What we offer
- Long-term prospects: Secure employment in a growth-oriented, international company with exciting development opportunities for specialist and leadership careers.
- Valuable support: great team spirit, comprehensive onboarding, and a variety of training opportunities.
- Perceptible added value: flexible working hours with the option for daily mobile work, more than 6 weeks of annual leave (6 weeks of vacation + 2 bank holidays + half a day off for your birthday) as well as the possibility of an additional 25 days of unpaid leave per year.
- Visible benefits: annual bonus, company pension scheme within the framework of salary conversion, special conditions for banking products, up to €40 asset-building benefits, and classification into the company's central payroll system in accordance with the fulfillment of the relevant criteria.
- Attractive extras: kindergarten, meal allowance, Gympass and job ticket subsidy, as well as an annual health voucher and corporate benefits.
- Fair environment: opportunity for part-time employment, severely disabled applicants are given special consideration if equally suitable.
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Benefits
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Santander Consumer Bank AG
Die Santander Consumer Bank AG ist ein deutsches Kreditinstitut in der Rechtsform einer Aktiengesellschaft mit Unternehmenszentrale in Mönchengladbach. Sie ist eine hundertprozentige Tochter der spanischen Banco Santander S.A.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(1 Review)2.9
Engineering
2.6Culture
3.5Career Growth
2.6Workingconditions
3.0
Senior Project Manager Customer Growth & Lifecycle
- Location
- Mönchengladbach
- Working Model
- Onsite
- Diversity
- Open for all genders
