Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Minor employment
- Salary
- from 15 € Gross/Hour
- Location
- Dusseldorf
- Working Model
- Full Remote
Job Summary
In this role, you provide support to customers over the phone for technical issues related to photo booths, document support cases, and contribute to improving our processes.
Your role in the team
- You assist our customers over the phone with technical questions regarding our photo booths.
- You assist with typical support cases, such as connection, operation, restart, printer, camera, or software.
- You analyze problems calmly and systematically, and work together with the person on site to find a quick solution.
- You document support cases briefly and clearly so that our team can always keep track.
- You provide feedback on recurring questions and help us improve our processes, instructions, and technology.
- You are available during scheduled support hours and can respond promptly to calls.
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Our expectations of you
Qualifications
- You have a strong technical understanding and can quickly familiarize yourself with new systems.
- You enjoy making phone calls and convince with very good manners, patience, and clear communication.
- Customer orientation is a matter of course for you — even when things need to go quickly.
- You work reliably, independently, and remain calm even in stressful moments.
- You have a quiet work environment and can sit at your desk as much as possible during your working hours.
- You can regularly take on 2-4 evenings per week or individual weekend slots.
- You speak fluent German; English skills are a plus.
Experience
- Initial experience in technical support, customer service, event management, or with photo booths is helpful but not mandatory.
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What we offer
- Remote job with flexible scheduling.
- 15 € per hour - also for agreed time slots without call volume.
- MacBook and iPhone are provided by us.
- Paid onboarding with us in Düsseldorf.
- Working in an innovative tech scale-up in the future-oriented industries of AI, social media, and event marketing.
- Humanity & Team Culture: Kindness comes first with us.
- Independent work with a lot of trust.
- Short decision-making paths and a helpful team in the background.
- The working hours are generally flexible and are agreed upon jointly.
- Our main support hours are primarily from Monday to Friday between 5:00 PM and 8:00 PM, and on weekends and public holidays between 8:00 AM and 10:00 PM.
- Since our photo booths are frequently used at events, reliability during these time frames is particularly important.
- There are not constant calls coming in - but when support is needed, a quick and professional response counts.
- Important: The agreed working hours are paid working time. You do not need to wait 'on call without compensation', but will receive €15 per hour for the scheduled support time slots.
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Job Locations
This is your employer
MINTANO GmbH
MINTANO GmbH, based in Düsseldorf, Germany, offers AI-powered B2B photo marketing and event solutions. By combining its own software with photo booth hardware, the company promotes interaction and brand engagement at events. Since its founding in 2013, MINTANO has been developing innovative approaches for digital event experiences and brand activations.
Description
- Company Type
- Startup
- Working Model
- Full Remote
- Industry
- Advertising, Marketing, PR
Technical remote support / telephone support for photo booths
- Salary
- from 15 € Gross/Hour
- Location
- Dusseldorf
- Working Model
- Full Remote
- Diversity
- Open for all genders
