Job
In this role, you coordinate complex cybersecurity projects, oversee the entire project lifecycle, and ensure consistent support for our Managed Service customers with high-quality standards.
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Your role in the team
- In this versatile position, you are the central interface between sales, presales, project management, service delivery, and our clients.
- You coordinate complex customer inquiries, manage projects through all phases, and ensure transparent processes, thorough documentation, and professional stakeholder management.
- At the same time, you ensure that our Managed Service clients are always optimally supported and can rely on the highest service quality as their primary contact.
- Management of cybersecurity and network projects from customer inquiry through contract signing to successful implementation.
- Definition and monitoring of project structures, milestones, deadlines, and deliverables.
- Responsibility for project documentation, status reports, risk analyses, and reporting - especially in Jira.
- Proactive management of project risks as well as professional stakeholder and escalation management.
- Support of our managed service clients and ensuring high service quality throughout the entire service lifecycle.
- Conduct regular service reviews including SLA and KPI evaluations, as well as close coordination with the support team.
- Identification of up- and cross-selling potentials in collaboration with sales and presales.
Our expectations of you
Qualifications
- Proficient in Jira, Salesforce or comparable project and service management solutions.
- Structured, autonomous, and solution-oriented working style as well as strong communication and team skills.
- Fluent German and good English skills; PRINCE2-, ITIL- or comparable certifications are an advantage.
Experience
- Several years of experience in IT project management and/or service delivery management.
- Practical experience in IT projects, ideally in firewall, network, or WLAN migrations.
- Experience in incident management as well as in the operation and further development of managed services.
- Experience with ITIL processes, service documentation, as well as SLA, KPI, and reporting structures.
What we offer
- Exciting, diverse projects in one of the most promising IT fields of the present.
- The opportunity to actively shape our growing team.
- A motivated, collegial team with short decision-making paths.
- Space for personal and professional development.
Topics you will work on
Job locations
About your employer
Nomios Germany GmbH is a renowned company that offers security and network solutions for businesses and public institutions. Its service portfolio includes consulting, hardware components, rollout and professional services, as well as managed services like Managed SOC and Managed NOC. The company is part of the international Nomios Group and has locations in Germany, including Frankfurt am Main, Dortmund, Munich, and Berlin.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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