Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Landshut
- Working Model
- Onsite
Job Summary
In this role, you serve as the first point of contact for internal IT inquiries, handle technical issues and support requests, document them in the ticketing system, and coordinate the interface with 3rd-level support.
Job Technologies
Your role in the team
- As an employee of the Information and Communication Technology department, you are the first point of contact for all internal IT inquiries within the scope of 1st/2nd level support.
- Advising our internal users, as well as resolving simple to more complex technical IT issues, is of high importance in this context.
- They thus play a crucial role in ensuring smooth operations within our organization.
- You also serve as an interface between the IT department and other specialist departments and additionally assume further responsibilities within ongoing IT projects.
- Coordination and interface function with 3rd-level support as well as external service providers.
- Handling of technical disruptions and support requests, independently classifying, prioritizing, and documenting them in a ticketing system.
- Analysis of error messages and other technical issues, as well as developing solutions or forwarding to 3rd-level support.
- Support with hardware and software procurement.
- Handling of material management from receipt, inspection, labeling to issuance and setup.
- Performing administrative tasks such as updating and maintaining the IT knowledge database, creating service IDs.
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Our expectations of you
Education
- A successfully completed vocational training in the IT sector (e.g., IT specialist for system integration, IT system electronics technician, IT system administrator) or a comparable qualification.
Qualifications
- Strong communication skills and a high level of service orientation.
- Result-oriented, structured way of working with a high degree of initiative.
- Knowledge of ITIL is an advantage.
- Teamwork skills.
- Class B driver's license and willingness to travel for business trips to the external offices of the Landshut District Office.
Experience
- Initial work experience in IT support and customer service is desirable.
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What we offer
- A meaningful activity in the public service as well as a crisis-proof, regional, and future-oriented job.
- A permanent full-time position (39 hours/week).
- A performance-based salary according to the collective agreement for the public service (TVöD-VKA) in pay grade 7 (subject to meeting the personal requirements).
- The classification into levels is carried out in accordance with the collective agreement provisions based on relevant professional experience.
- Flexible working hours within a flextime model, observing the opening hours.
- A subsidy of 55% for the Deutschlandticket.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Landratsamt Landshut
The Landratsamt Landshut serves as the central administrative authority for the district of Landshut and manages its diverse tasks and responsibilities. It offers a wide range of public services, including nature and environmental protection, support for children and youth, as well as the regulation of traffic and driver's license matters.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
1st/2nd level support staff
- Location
- Landshut
- Working Model
- Onsite
- Diversity
- Open for all genders
