Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Remchingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage first and second level support for IT applications, address user inquiries, and optimize business processes through proactive analysis. You will also maintain the knowledge management in the documentation system.
Job Technologies
Your role in the team
- We are Volksbank pur - personal and regional! Our customers and employees are valuable to us. We are locally rooted and personally available for our customers. Together, we shape the future.
- Become the competent contact person you aspire to be. You will take on a central interface role between users and specialist departments.
- You handle first- and second-level support for all questions related to IT, applications, and processes.
- By monitoring signals indicating the need for optimization, you ensure the continuity of business operations (e.g., at self-service devices).
- They maintain the internal documentation system of the bank in accordance with knowledge management.
- Support the further development of the IT organization through your initiatives.
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Our expectations of you
Education
- You have successfully completed a commercial apprenticeship, preferably in the IT or banking sector.
Qualifications
- Through your analytical mindset and your solid knowledge of common Office applications, you proactively solve problems.
- Your service orientation is clearly demonstrated by your confident demeanor on the phone.
- You work reliably, independently, and are happy to take responsibility.
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What we offer
- Flexible working hours, including the possibility of home office.
- Attractive pay, asset-building benefits, special payments, and many other advantages.
- 30 vacation days + special leave days.
- Individual internal and external development opportunities.
- Family-friendly employer (pme Family Service).
- Leasing (E-Bike, mobile phones, notebooks, etc.) & Corporate Benefits.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Volksbank eG
Wir sind eine marktorientierte, wachsende und innovative Genossenschaftsbank. Mit einer Bilanzsumme von rund 2,1 Mrd. Euro, 350 Mitarbeiterinnen und Mitarbeiter sowie 109.000 Kunden an 27 Standorten ist die Volksbank eG zukunftsorientiert aufgestellt.
Description
- Company Size
- 250+ Employees
- Founding year
- 1884
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
UserHelpDesk Clerk
- Location
- Remchingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
