Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze customer requirements and develop service descriptions and SLAs while continuously improving the service catalog and transitioning new IT services into operation.
Job Technologies
Your role in the team
- They bring together customer requirements and IT solutions.
- IT requirements management.
- Creation of service or product descriptions as well as SLAs.
- Continuous development of our service catalog (Service Improvement) and promotion of innovations.
- Support of the handover of new IT services into operation (Service Transition).
- Support in requirements gathering and translation into service concepts as well as in the development of standards (according to IREB).
- Participation in process optimization in the area of requirements management and service design.
- Participation in the decommissioning and termination of services.
- Special and project tasks within the scope of IT Business Partnering.
- Support for commercial calculation, service planning, and pricing.
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Our expectations of you
Education
- Successfully completed technical or business studies or a comparable qualification.
Qualifications
- Knowledge of Service Design according to ITIL is desirable.
- Industry knowledge in the fields of welfare, church, healthcare, and social services is an advantage.
- Ability to analyze technical requirements and articulate them clearly.
- High communication and moderation skills.
- Commercial skills, particularly in price calculation and cost-benefit analysis.
- Structured and independent way of working.
- Strong service mentality and high customer orientation.
- Willingness to undertake regular business trips.
- Class B driver's license.
Experience
- Ideally, professional experience in Managed Service, IT Service, or Requirements Management (IREB).
- Experience in consulting clients or business units in the IT environment.
- Experience in collaborating with various stakeholders.
- Experience in customer contact and interaction, managing escalations, and conducting negotiation discussions.
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What we offer
- Modern corporate culture with customized workplace concepts.
- Very good working atmosphere and a respectful togetherness.
- Fair compensation (pay system) and promotion of occupational pension schemes (bAV).
- Home office / mobile office option and flexible working hours for a healthy work-life balance.
- Workation within the EU.
- Further training and individual development opportunities (SoCura Career Concept / Talent Management).
- Above-average offerings in the context of health promotion (mobile massage, relaxation room, check-ups, etc.) as well as occupational health services.
- Time credit for doctor visits and administrative appointments.
- Good transport connections (Job Ticket, Company Bike, underground parking).
- Employer subsidy for canteen use.
- Dog-friendly company.
- Employee discounts, events, and much more.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
SoCura
We take care of accounting, IT and HR services for welfare organizations so that they can concentrate on their core business: working with people. By bundling our competencies, we can offer standardized solutions for growing demands on internal services that arise from the ongoing digitalization, documentation requirements and increasing compliance requirements.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Design Specialist - Demand Management
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
