Job
In this role, you manage 1st and 2nd level tickets, advise clients on IT issues, and support complex infrastructures on-site while utilizing Microsoft 365, virtualization, and backup solutions.
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Job technologies
Your role in the team
- You take on tickets with 1st and 2nd level topics, analyze them, and resolve them independently.
- You see yourself as an IT administrator/IT department of our clients.
- Customer support is not a traditional hotline role; rather, you cultivate a partnership-based and personal customer relationship.
- Due to close customer proximity, you also work conceptually and advise clients on all IT-related topics.
- On-site regional support at the customer's location is also part of your responsibilities.
- Part of our clients' complex IT infrastructures are outsourced to us and are maintained by you and your colleagues.
Our expectations of you
Qualifications
- Microsoft onPrem (Windows Client, Windows Server, Active Directory, Group Policies, Exchange, SQL, etc.)
- Microsoft 365 (Entra, Intune, Exchange Online, SharePoint, Teams, etc.)
- Microsoft Terminal Services or Citrix XenApp/XenDesktop
- Virtualization (VMware vSphere, vCenter, Microsoft Hyper-V)
- Backup (Veeam, Rubrik, etc.)
- Firewall (Fortinet, Sophos, etc.)
- Certificates (SSL, etc.)
- Language skills German C2
- Class B driver's license
Experience
- You have several years of practical experience in one or more of the following areas:
What we offer
- Attractive, performance-based salary model.
- Permanent employment contract.
- Comprehensive training programs and personalized development opportunities.
- Open and trusting working atmosphere.
- Flexible working hours.
- Regular personnel and feedback discussions.
- Short decision-making paths.
- Intensive onboarding by experienced colleagues.
- 20% subsidy for company pension scheme & disability insurance.
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
We are a globally operating Managed Service Provider specializing in innovative cloud solutions with our own Business Cloud in Germany.
- 1998
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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