Job
- Level
- Experienced
- Location
- Heilbronn, Würzburg
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage 1st and 2nd level tickets, advise clients on IT issues, and support complex infrastructures on-site while utilizing Microsoft 365, virtualization, and backup solutions.
Job Technologies
Your role in the team
- You take on tickets with 1st and 2nd level topics, analyze them, and resolve them independently.
- You see yourself as an IT administrator/IT department of our clients.
- Customer support is not a traditional hotline role; rather, you cultivate a partnership-based and personal customer relationship.
- Due to close customer proximity, you also work conceptually and advise clients on all IT-related topics.
- On-site regional support at the customer's location is also part of your responsibilities.
- Part of our clients' complex IT infrastructures are outsourced to us and are maintained by you and your colleagues.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Microsoft onPrem (Windows Client, Windows Server, Active Directory, Group Policies, Exchange, SQL, etc.)
- Microsoft 365 (Entra, Intune, Exchange Online, SharePoint, Teams, etc.)
- Microsoft Terminal Services or Citrix XenApp/XenDesktop
- Virtualization (VMware vSphere, vCenter, Microsoft Hyper-V)
- Backup (Veeam, Rubrik, etc.)
- Firewall (Fortinet, Sophos, etc.)
- Certificates (SSL, etc.)
- Language skills German C2
- Class B driver's license
Experience
- You have several years of practical experience in one or more of the following areas:
This text has been machine translated. Show original
What we offer
- Attractive, performance-based salary model.
- Permanent employment contract.
- Comprehensive training programs and personalized development opportunities.
- Open and trusting working atmosphere.
- Flexible working hours.
- Regular personnel and feedback discussions.
- Short decision-making paths.
- Intensive onboarding by experienced colleagues.
- 20% subsidy for company pension scheme & disability insurance.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
NetPlans
We are a globally operating Managed Service Provider specializing in innovative cloud solutions with our own Business Cloud in Germany.
Description
- Founding Year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Administrator Managed Services / IT Support
- Location
- Heilbronn, Würzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
