Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Meckenheim, Munich, Frankfurt, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the service for virtual endpoints, continuously develop the service, coordinate interdisciplinary teams, and ensure quality according to SLAs.
Job Technologies
Your role in the team
- You are responsible for executing Service Management across the entire Service Lifecycle and ensuring a stable and secure service operation.
- You manage and coordinate the technical topics and their implementation in collaboration with virtual, interdisciplinary teams from architecture and operations.
- In terms of technological and other requirements, you continuously develop the service further and actively engage in CSI.
- You are responsible for ensuring contract-compliant service delivery and service quality, taking into account SLAs and costs.
- You participate in projects and special topics, and you are responsible for implementing the requirements of clients, projects, and stakeholders.
- You create calculations and plans, coordinate the requirements with all relevant stakeholders, and bear the technical responsibility for awarding contracts.
- You regularly perform service reporting, ensure transparency regarding service costs and delivery volumes, and continue to develop service-specific documentation.
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Our expectations of you
Education
- You have a degree in the IT field or a comparable completed qualification.
Qualifications
- You possess comprehensive knowledge in the setup and operation of a VDI, as well as in the assembly and provisioning of virtual desktops and applications.
- Ideally, you have knowledge of virtualization (Citrix, VMWare) and possess a strong technical understanding of a VDI.
- Good team and communication skills, decisiveness and implementation strength, as well as organizational ability.
- You have business-fluent German language skills in spoken and written form.
Experience
- You bring approximately 5 years of professional experience in IT Service Management, ideally in a government environment.
- You possess very good ITIL knowledge (certification desirable) as well as extensive experience in the practical application of agile methods and the management of IT services.
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What we offer
- BWI offers a market-competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account for purposes such as a sabbatical.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Manager Virtual Endpoint
- Location
- Meckenheim, Munich, Frankfurt, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
