Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heilbronn
- Working Model
- Onsite
Job Summary
In this role, you handle phone and personal IT support, address service requests, plan security infrastructures, and ensure the technical operation of systems.
Job Technologies
Your role in the team
- Telephone and in-person IT support as well as handling incoming service requests (1st and possibly 2nd level support)
- Classification and dispatching of incoming tickets in accordance with ITIL guidelines
- Acceptance of change requests and incident reports from users
- Planning and execution of the commissioning of security infrastructure systems (firewall, proxy servers, antivirus protection, VPN solutions)
- Technical operation of the systems including coordination of resource allocation and maintenance work.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or a comparable qualification in this field.
Qualifications
- Excellent knowledge of PC hardware, communication technology, and current Windows operating systems.
- Knowledge in handling ticketing and remote tools as well as in the areas of ITIL, LAN, WAN, and VPN is desirable.
- Problem-solving skills, ability to work in a team, as well as very good German and English skills
Experience
- Ideally, experience with Microsoft Office 365, Microsoft Teams
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Specialist IT Support / Helpdesk
- Location
- Heilbronn
- Working Model
- Onsite
- Diversity
- Open for all genders
