Job
- Level
- Experienced
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you analyze and resolve issues in business-critical applications, monitor operational workflows, support internal users as SME, and optimize support processes within the team.
Job Technologies
Your role in the team
- Analysis, diagnosis, and resolution of issues in our applications as well as ensuring the stable operation of mission-critical applications.
- Processing and tracking of monitoring alerts as well as ensuring reliable application operation.
- Assumption of the role of Subject Matter Expert (SME) for core applications of the Innovation Group and point of contact for internal users.
- Maintenance and continuous development of the knowledge database as well as optimization of existing support processes.
- Close collaboration with development, infrastructure, product, and international support teams to ensure high service quality.
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Our expectations of you
Qualifications
- Practical knowledge in working with cloud technologies, ideally Microsoft Azure, as well as with application and infrastructure monitoring tools.
- Strong analytical skills, a structured work approach, and excellent spoken and written German and English skills.
Experience
- At least 3 years of professional experience in Application Support or a comparable role, ideally in an insurance-related environment.
- Good knowledge of Microsoft SQL Server and .NET, as well as experience in installing, configuring, and troubleshooting software.
- Experience in SQL scripting as well as ideally knowledge of PowerShell, Bash, or a comparable programming language.
- Knowledge of Windows operating systems and IIS environments; experience with Jira, Confluence, GitLab, and ITIL processes is advantageous.
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What we offer
- Home office up to 4 days per week.
- 30 days of vacation.
- Company pension scheme.
- Capital-forming benefits (40 euros).
- Corporate Benefits.
- Pluxee Benefits Card.
- Rental and leasing vehicles.
- Good transport connections.
- Subsidy for the Germany Job Ticket.
- Training subsidy (up to 3,000 euros).
- Free drinks.
- Discounted insurance rates.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Innovation Group AG
The Innovation Group is an established company that provides operational support and expert services for leading insurers and automotive manufacturers worldwide. With over 2,600 employees in 9 countries, the company is known for its advanced claims management platforms.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
App Support Specialist
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
