Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle 2nd level IT support queries, troubleshoot issues related to hardware, software, and applications, document solutions, and communicate effectively with users for successful resolutions.
Your role in the team
- Provision of daily support on-site or via remote desktop.
- Processing incoming calls and answering questions.
- Troubleshooting and documentation of the steps taken to resolve issues with hardware, software, and applications in a ticketing system.
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Our expectations of you
Qualifications
- Very good German skills (C1 or higher).
- Good English skills (B2 or higher).
- Excellent communication skills.
Experience
- Experience in the IT sector.
- Experience with OS, apps, and H/W installation and troubleshooting of IT issues.
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What we offer
- Onboarding Program.
- Buddy Program.
- International atmosphere.
- Internal opportunities for advancement.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level IT Support Technician
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
