Job
- Level
- Experienced
- Job Field
- IT, Support, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you take on technical 2nd-level support for our Kubernetes platform, addressing complex incidents and service requests while closely collaborating with development teams.
Job Technologies
Your role in the team
- Technical 2nd-Level Support for our Kubernetes-as-a-Service platform on AWS.
- Analysis, handling, and resolution of complex technical incidents and service requests according to ITIL.
- Deployment and operation of SaaS products of the msg Group.
- Monitoring the platform as well as proactive error analysis and resolution.
- Collaboration with Development, DevOps, and 3rd-Level Support for sustainable problem resolution.
- Documentation of solutions, workarounds, and operational processes.
- Implementation of changes.
- Assumption of on-call duties.
- Continuous optimization of operational and support processes.
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Our expectations of you
Education
- Completed training or studies in the field of computer science or a comparable qualification.
Qualifications
- Good knowledge of Kubernetes and container technologies.
- Analytical mindset and structured working approach.
- Enjoyment of teamwork as well as a high level of service and customer orientation.
- Ideally, knowledge of ArgoCD, CI/CD, Grafana, ServiceNow, Keycloak.
- Good knowledge of German and English.
Experience
- Experience in technical support or in the operation of modern cloud infrastructures.
- Experience with AWS or a comparable cloud platform.
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What we offer
- Company laptop and company mobile phone.
- Our mindset: genuine team spirit, respectful collaboration, open doors, informal culture, lived diversity.
- Company car including fuel/charging card.
- Flexible working hours.
- Training and Further Education.
- Sabbatical option and 30 days of vacation.
- Mobile working.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Msg Group
The msg Group is an international company with over 8,000 employees that offers its customers a comprehensive range of services. This includes not only innovative strategic consulting, but also intelligent IT solutions that create sustainable value. The msg group is active in the following industries: Automotive industry, financial services, food industry, insurance industry and telecommunications as well as the energy industry.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Support Engineer - Kubernetes & Cloud Operations
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
