Job
- Level
- Experienced
- Job Field
- IT, Support, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you take on technical 2nd-level support for our Kubernetes platform, addressing complex incidents and service requests while closely collaborating with development teams.
Job Technologies
Your role in the team
- Technical 2nd-Level Support for our Kubernetes-as-a-Service platform on AWS.
- Analysis, handling, and resolution of complex technical incidents and service requests according to ITIL.
- Deployment and operation of SaaS products of the msg Group.
- Monitoring the platform as well as proactive error analysis and resolution.
- Collaboration with Development, DevOps, and 3rd-Level Support for sustainable problem resolution.
- Documentation of solutions, workarounds, and operational processes.
- Implementation of changes.
- Assumption of on-call duties.
- Continuous optimization of operational and support processes.
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Our expectations of you
Education
- Completed training or studies in the field of computer science or a comparable qualification.
Qualifications
- Good knowledge of Kubernetes and container technologies.
- Analytical mindset and structured working approach.
- Enjoyment of teamwork as well as a high level of service and customer orientation.
- Ideally, knowledge of ArgoCD, CI/CD, Grafana, ServiceNow, Keycloak.
- Good knowledge of German and English.
Experience
- Experience in technical support or in the operation of modern cloud infrastructures.
- Experience with AWS or a comparable cloud platform.
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What we offer
- Company laptop and company mobile phone.
- Our mindset: genuine team spirit, respectful collaboration, open doors, informal culture, lived diversity.
- Company car including fuel/charging card.
- Flexible working hours.
- Training and Further Education.
- Sabbatical option and 30 days of vacation.
- Mobile working.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Msg Group
The msg Group is an international company with over 8,000 employees that offers its customers a comprehensive range of services. This includes not only innovative strategic consulting, but also intelligent IT solutions that create sustainable value. The msg group is active in the following industries: Automotive industry, financial services, food industry, insurance industry and telecommunications as well as the energy industry.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Support Engineer - Kubernetes & Cloud Operations
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
