Job
- Level
- Experienced
- Location
- Frankfurt, Münster (Hessen), Duisburg
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will plan, implement, and optimize solutions for Microsoft Teams Voice and Genesys, troubleshoot issues in 2nd and 3rd level support, and automate processes to continuously enhance the Unified Communications environment.
Job Technologies
Your role in the team
- Ensuring the stable, secure, and high-performance operation of unified communications and contact center solutions with a focus on Microsoft Teams Voice and Genesys.
- Planning, implementation, and further development of voice, telephony, and contact center solutions.
- Configuration and optimization of call routing, IVR, queues, direct routing, session border controllers, as well as the interfaces between Microsoft Teams and Genesys.
- Analysis and sustainable resolution of complex disruptions in 2nd- and 3rd-level support as well as handling incidents, problems, and changes.
- Execution of releases, upgrades, migrations, and technical optimizations.
- Development of technical solutions based on professional and customer-specific requirements.
- Creation and maintenance of operational, architecture, and system documentation.
- Technical consulting for clients as well as close collaboration with internal departments and technical interfaces.
- Automation of recurring operational tasks and continuous improvement of the services provided.
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Our expectations of you
Education
- Completed IT training, for example as an IT specialist in system integration, a degree in computer science, or a comparable qualification.
Qualifications
- In-depth knowledge of Microsoft Teams Phone or Enterprise Voice as well as Genesys, ideally Genesys Cloud CX.
- Very good knowledge of VoIP, SIP, RTP, Call Routing, Direct Routing, Session Border Controllers, and relevant network technologies.
- Knowledge of PowerShell as well as experience with APIs and automation solutions is advantageous.
- Strong communication skills and confident demeanor when interacting with clients and technical contacts.
- Very good German skills (at least C1) as well as good English skills in speaking and writing.
Experience
- Several years of professional experience in the field of Unified Communications, Voice, or Contact Center.
- Experience in planning, implementing, migrating, and operating complex Unified Communications or Contact Center environments.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Ratiodata IT-Lösungen & Services GmbH
We, Ratiodata GmbH, are one of the largest system houses and technology partners in Germany. Our team consists of around 1,200 colleagues who are employed at 12 locations and branches throughout the country. We offer our employees a modern work environment as well as above-average social benefits.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System Administrator Unified Communications
- Location
- Frankfurt, Münster (Hessen), Duisburg
- Working Model
- Onsite
- Diversity
- Open for all genders
