Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you provide 2nd level support for client systems and devices, conduct hardware replacements, install devices, and document issues in the ServiceNow ticketing system.
Job Technologies
Your role in the team
- 2nd level support for client systems and end devices
- Hardware Replacement Procedure
- Troubleshooting hardware and software
- Installation of notebooks, PCs, tablets, and smartphones
- Printer Support
- Documentation in the ServiceNow ticketing system
- Patch Management
- Customer Support and Consulting
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Our expectations of you
Education
- Completed training in the IT field with at least 3 years of professional experience (IT specialist or comparable).
Qualifications
- Solid knowledge of MS BS/Office
- Negotiation-level German skills (minimum level C1)
- Confident demeanor in banking environment
- Good command of English
Experience
- Experience in 2nd Level support (hardware and software troubleshooting)
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What we offer
- Company pension scheme with employer subsidy
- Discounts with many providers through Corporate Benefits
- Company mobile phone with the possibility of private use
- Use of the WorkLifePortal for active health promotion
- Flat hierarchies and a familial Umgang miteinander
- Company events to celebrate our successes together
- Internal promotion and development opportunities
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Weiss IT Solutions GmbH
Weiss IT Solutions ist seit über 25 Jahren ein führender Anbieter von unternehmerischen Lösungen für Produktions- und Office-IT im Mittelstand und für internationale Konzerne. Wir betreuen unsere Kunden mit über 280 festangestellten Mitarbeitern flächendeckend an mehr als 20 Niederlassungen in Deutschland und Österreich.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT service technician onsite support
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
