Job
In this role, you provide 2nd level support for client systems and devices, conduct hardware replacements, install devices, and document issues in the ServiceNow ticketing system.
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Job technologies
Your role in the team
- 2nd level support for client systems and end devices
- Hardware Replacement Procedure
- Troubleshooting hardware and software
- Installation of notebooks, PCs, tablets, and smartphones
- Printer Support
- Documentation in the ServiceNow ticketing system
- Patch Management
- Customer Support and Consulting
Our expectations of you
Education
- Completed training in the IT field with at least 3 years of professional experience (IT specialist or comparable).
Qualifications
- Solid knowledge of MS BS/Office
- Negotiation-level German skills (minimum level C1)
- Confident demeanor in banking environment
- Good command of English
Experience
- Experience in 2nd Level support (hardware and software troubleshooting)
What we offer
- Company pension scheme with employer subsidy
- Discounts with many providers through Corporate Benefits
- Company mobile phone with the possibility of private use
- Use of the WorkLifePortal for active health promotion
- Flat hierarchies and a familial Umgang miteinander
- Company events to celebrate our successes together
- Internal promotion and development opportunities
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Weiss IT Solutions ist seit über 25 Jahren ein führender Anbieter von unternehmerischen Lösungen für Produktions- und Office-IT im Mittelstand und für internationale Konzerne. Wir betreuen unsere Kunden mit über 280 festangestellten Mitarbeitern flächendeckend an mehr als 20 Niederlassungen in Deutschland und Österreich.
- 250+ Employees
- Established Company
- Onsite
- Internet, IT, Telecommunication
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