Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stulln
- Working Model
- Onsite
Job Summary
In this role, you will handle IT requests, conduct error analyses, and resolve issues in 1st Level Support while setting up user accounts and maintaining documentation of your activities.
Job Technologies
Your role in the team
- Receiving and processing IT requests via phone, ticket system, and on-site.
- Recording, classifying, and complete documentation of incidents and service requests.
- Initial diagnosis, error analysis, and independent troubleshooting within the scope of 1st Level Support (hardware and software, standard applications, user accounts).
- Installation, configuration, and basic administration of IT workstations and peripherals.
- Onboarding and Offboarding of employees (setting up user accounts, end devices, and permissions in standard systems).
- Use of remote support tools to efficiently assist our users.
- Maintenance and updating of documentation as well as contributions to the knowledge base.
- Close collaboration with 2nd Level Support and structured escalation of tickets for more complex disruptions.
- Participation in the planning and implementation of IT projects within one's own area of responsibility as well as in the continuous improvement of our IT processes and support workflows.
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Our expectations of you
Education
- Completed IT-related training (e.g., Fachinformatiker/in for System Integration) or a comparable qualification.
Qualifications
- Proficient in common operating systems (e.g., Windows) and MS Office 365.
- Routine in working with ticket systems, structured and solution-oriented approach as well as careful documentation.
- Strong service and customer orientation, high communication skills, and enjoyment in working with users.
- Teamwork skills, sense of responsibility, and a reliable, results-oriented work approach.
- Ability to stay overview and remain friendly even in stressful situations.
- Very good spoken and written German skills, English skills are an advantage.
Experience
- Experience in IT support, ideally within a Service Desk or Helpdesk environment.
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What we offer
- Permanent employment and a secure job in a growth industry where you can bring in your motivation and personality.
- A family-oriented company culture with flat hierarchies, a respectful togetherness, and open communication across all levels.
- Varied field of activity characterized by personal responsibility and scope for design.
- Attractive compensation according to the company's collective agreement, including Christmas and holiday bonuses in accordance with tariff or company regulations, as well as asset-building benefits.
- 30 days of vacation, special leave days according to collective agreement, 37.5 hours per week.
- Edenred prepaid card or free use of charging stations for electric vehicles.
- Personal development opportunities through internal and external training.
- Company cafeteria with a variety of dishes, subsidized by the employer.
- Employee events (Summer party, "Christmas at the estate").
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Merz Pharma GmbH & Co. KGaA
SimCorp provides integrated, best-in-class investment management solutions to the world’s leading asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers and sovereign wealth funds.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
1st level IT support
- Location
- Stulln
- Working Model
- Onsite
- Diversity
- Open for all genders
