Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Meckenheim, Munich, Frankfurt, Leipzig, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for managing the entire service lifecycle, coordinating interdisciplinary teams, optimizing IT services, and ensuring compliance with SLAs and costs. You address complex issues and create transparency reports.
Job Technologies
Your role in the team
- You are responsible for service management across the entire service lifecycle and ensure a stable and secure service operation.
- You manage and coordinate the technical implementation of tasks through a virtual, interdisciplinary team from architecture and operations.
- You are responsible for ensuring contractual compliance in service delivery and service quality, e.g., SLA and costs.
- You are responsible for the further development of the service as well as the continuous optimization in terms of efficiency and delivery speed.
- You analyze technically complex and extensive problems and develop customer-oriented solutions.
- You create calculations and plans, coordinate the requirements with all relevant stakeholders, and bear professional responsibility for awarding contracts.
- You regularly perform service reporting, ensure transparency regarding service costs and delivery volumes, and continue to develop service-specific documentation.
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Our expectations of you
Education
- You have completed a degree or alternatively a comparable qualification in the field of Business and/or Computer Science.
Qualifications
- You possess solid knowledge in the provisioning and operation of a VDI, and ideally also in its architecture and technologies.
- Creative and analytical thinking skills, business acumen, high customer orientation and assertiveness, as well as flexibility regarding changes, distinguish you.
- You have negotiation-level proficiency in German, both spoken and written.
Experience
- You can demonstrate approximately 2 years of professional experience in IT Service and/or IT Project Management, ideally within a government environment, as well as experience in technical leadership.
- You have experience in the practical application of agile methods as well as in managing IT services and possess very good ITIL knowledge, certification is an advantage.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- BWI offers a market-competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account for purposes such as a sabbatical.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
IT Service Manager Workplace
- Location
- Meckenheim, Munich, Frankfurt, Leipzig, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
