Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you redesign ITSM processes, implement ITIL standards, optimize workflows, and develop metrics for quality assurance in close collaboration with stakeholders.
Job Technologies
Your role in the team
- Redesign and re-conception of the ITSM process landscape and transition into an ITIL-oriented process model, including the execution of operational transformation in close collaboration with service managers and stakeholders.
- Ensuring stable IT operations through standardization and automation of core processes and contributing to the further development of the tool landscape.
- Continuous quality review in daily operations with the aim of continuously improving the maturity level of our processes.
- Definition and implementation of testing and control mechanisms, handover points, and meaningful key figures.
- Technical management of additional process roles within the process areas you are responsible for.
- Participation in process transformation initiatives and leadership of thematic areas within the initiatives.
- Stakeholder management at all levels.
This text has been machine translated. Show original
Our expectations of you
Education
- You hold a degree in (Business) Informatics or a comparable field of study.
Qualifications
- You convince with a confident demeanor, are highly communicative, and are accustomed to working with stakeholders at all levels of hierarchy.
- You possess fluent German and good English skills, both written and spoken.
Experience
- You bring extensive and verifiable experience in IT Service Management (ITIL), i.e., defining complex process landscapes combined with standardization of processes and tools has been part of your previous activities.
- You have relevant experience in the operational implementation of ITIL practices, including the design of interfaces, handover points, and KPIs.
- You ideally have experience with agile methodologies, the use of AI in automation, and collaboration with developers and DevOps teams.
- Ideally, you have experience in a regulated environment with strict requirements regarding law, security, and compliance.
This text has been machine translated. Show original
What we offer
- We offer exciting challenges, diverse opportunities for shaping your role, prospects for professional development, and a high degree of autonomy.
- You can shape changes every day.
- You benefit from a collective agreement with a 38-hour workweek.
- You can improve your ecological footprint, for example, through e-bike leasing.
- You benefit from flexible working hours and can work from home or remotely at least 2 days a week.
- You can lie in the sun for 30 days a year or hike through the mountains.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
SIGNAL IDUNA Gruppe
SIGNAL IDUNA is one of the most successful service providers in Germany. We offer our private and corporate customers in the field of insurance and finance everything they need. Accordingly, our professional opportunities are also very diverse. With passion and determination, we work behind the scenes every day on our products and advise our customers directly on site.
Description
- Founding year
- 1907
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
3.1Engineering
2.4Workingconditions
3.8Culture
3.0
ITSM Consultant - Process Architecture
- Location
- Hamburg, Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
