Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist citizens with digital services, analyze technical issues, document user feedback, and collaborate closely with the support team to improve online offerings.
Job Technologies
Your role in the team
- As part of our support team for online services, you will assist citizens with the use of our digital offerings via email and drive user-centered development forward.
- Assist with reviewing, analyzing, and processing written inquiries related to the online services of Deutsche Rentenversicherung.
- Assist in analyzing the root causes of technical issues up to second-level support (for example, through error reproduction or evaluating system logs) to identify usage problems and direct them specifically to product development.
- Close collaboration with the support team in the context of troubleshooting as well as the further development of online services.
- Assist in analyzing and documenting user feedback regarding optimization potentials and development processes, for example through the preparation of feedback.
- Managing a dashboard for Tech Support as well as working in CRM systems.
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Our expectations of you
Qualifications
- Enrollment in a degree program (Bachelor's or Master's) in the field of Business Administration, Business Informatics, or Information Technology/IT.
- Interest in applying theoretical academic content in a practical context to develop creative solutions with real-world relevance.
- Interested in gaining insights into the socially relevant field of administrative digitalization.
- A target group-oriented communication skills, enjoyment in team collaboration, and a strong analytical ability complete your profile.
- You possess business-fluent German skills in spoken and written form.
- You would like to contribute practically with us for up to 20 hours per week (During lecture-free periods, there is the option to increase flexible working hours to a maximum of 39 hours per week).
Experience
- A proficient handling of the common MS Office products, especially Excel, is required; initial experience with CRM tools is desirable.
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What we offer
- Please specify your availability, the expected duration, as well as your preferred working hours/number of hours per week/weekday(s) in your application.
- The maximum employment duration is 2 years.
- For the position, we will conduct interviews with candidates who are shortlisted.
- Please note that you will be subject to a security check in accordance with the Security Clearance Act (§ 9 SÜG) after an employment offer.
- This security check must not result in the conclusion that a security risk exists that would be contrary to security-sensitive activities (§ 14 SÜG).
- Furthermore, this is a position vulnerable to corruption, so special reliability and integrity are required.
- This job advertisement may pertain to an area where women are underrepresented in the sense of the Federal Equality Act.
- The German Pension Insurance Federation has set the professional advancement of women as its goal.
- We therefore welcome applications from women with particular interest.
- People with a severe disability or those considered equivalent within the meaning of § 2 paragraphs 2 and 3 of the SGB IX will be given preferential consideration if they are equally suitable.
- Applications from people of all nationalities are welcome.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Student trainee in tech support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
