Job
- Level
- Senior
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will take operational responsibility for the technical management of IT applications, handle incident management, and ensure compliance with SLAs. You will communicate regularly with stakeholders and collaborate closely with development teams.
Job Technologies
Your role in the team
- Operational responsibility for leading, planning, and managing the technical operations of small to medium IT applications within the agreed parameters.
- Ensuring the availability, security, and stability of the entire service.
- Responsibility for smooth operation, including monitoring and incident management.
- Management of service recovery after a failure or a major incident.
- Regular communication with internal and external stakeholders about the system's performance.
- Ensuring that Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are adhered to.
- Participation in the coordination of change, release, and deployment processes in close collaboration with the development and operations teams.
- Responsibility for regular reporting and the presentation of technical and organizational risks related to operational processes, key operational metrics, SLA compliance, and incident statistics.
- Monitoring compliance with quality management standards.
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Our expectations of you
Education
- Successfully completed commercial or technical studies (e.g., Computer Science, Business Informatics) or a related vocational training with relevant professional experience in the desired field.
Qualifications
- Routine in the standard working procedures of software development and operations (ITIL).
- Technical understanding for the analysis and evaluation of technologies and methods.
- Good knowledge of cloud infrastructures, DevOps processes, as well as CI/CD pipelines, and familiarity with IT baseline protection.
- Economic and entrepreneurial conduct as well as customer orientation.
- Targeted communication skills and an empathetic approach to different conversation partners.
- Reliable, independent, and methodical work approach as well as a high level of self-motivation.
- Presentation skills (management-appropriate presentation of complex technical issues) as well as confident demeanor.
- Fluent German skills at least at level C1 for confident communication in a predominantly German-speaking work environment, as well as very good English skills.
Experience
- Extensive professional experience in the administration and operation of large IT systems.
- Experience in stakeholder management within complex organizational structures.
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What we offer
- Great team spirit in a competent and future-proof working environment with unique projects.
- A balanced work-life harmony thanks to flexible working models and hours, and 30 days of vacation per year.
- Top equipment and innovative tools for interdisciplinary collaboration.
- Individual training opportunities as well as professional and leadership development programs.
- Attractive location with excellent public transportation connections.
- Sports collaborations, prevention courses, and running events.
- Company pension scheme, asset-building benefits, supportive measures for childcare and caring for relatives.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Bundesdruckerei GmbH
Bundesdruckerei is one of the world's leading high-security technology companies and offers customized solutions for secure identities and data security for citizens, public authorities and companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
3.3Career Growth
3.2Workingconditions
4.2Culture
3.5
Senior Technical Operations Manager - Technical Operations Management Data Analytics Platform
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
