Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Onsite
Job Summary
You will support our team by handling customer inquiries, optimizing processes, maintaining the ticket system, and actively contributing to the improvement of workflows.
Job Technologies
Your role in the team
- Responsibility for support and customer care: Daily handling of external inquiries and support requests, active management of our customers through our ticket system.
- Securing processes: Ensuring a smooth workflow for orders, returns, and complaints.
- Analysis & Optimization: Analyzing feedback from our clients and service providers with regard to optimizing work processes and deriving actionable recommendations for management.
- Maintenance of support processes: maintenance and optimization of support processes (macros, tools, inventory reconciliations, analyses, improvements, quality feedback, invoices).
- Project support: Assistance with the project management of OLAKALA.
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Our expectations of you
Education
- Education & Career Path: Preferably a completed vocational training in the commercial sector.
Qualifications
- Personality & Presence: Friendly, open demeanor with a strong service orientation.
- Communication & Language: Polite, clear communication in impeccable German (spelling and grammar).
- Systems and Tools: Preferably knowledge in the use of Shopify, Zendesk, and PayPal.
- Proficiency in MS Office: Confident handling of MS Office.
- Organization & Working Methods: Excellent organizational skills and high flexibility.
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What we offer
- Dynamic team & inspiring environment - Work in a motivated team characterized by commitment and determination.
- Design Opportunities & Growth - Take on a responsible role and actively shape the growth of our company.
- Top Location - Benefit from modern and extraordinary office spaces in the heart of Stuttgart.
- Diverse insights - Gain valuable insights into different company departments and bring in your creativity as well as your experience.
- Flexible working hours - Shape your workday according to your individual needs.
- Health & Wellbeing - Stay fit with free access to the MCI app and regular support from an in-house chiropractor.
- Exclusive employee benefits - Enjoy a monthly voucher for our OLAKALA online shop, a job ticket, and other attractive perks.
- Safety & Security - Benefit from a group accident insurance as an additional protection in everyday work and beyond.
- Team Spirit & Events - Experience regular team events and shared moments.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
G-in Gmbh
G-IN GmbH, based in Stuttgart, is a privately held company that focuses on digital media, social media marketing, and content production. With projects like the Tim Gabel Podcast and the OLAKALA brand, the company develops its own product lines and employs around 60 staff. A key aspect of their work is community and customer communication.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Support Mitarbeiter
- Location
- Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
