Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Salary
- 16 to 16€ gross/hour
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take IT incident calls, process them in 1st level support, escalate complex requests to 2nd level support, and provide maintenance services for applications.
Job Technologies
Your role in the team
- You answer phone calls and record IT fault reports from our colleagues.
- You classify incoming reports in 1st level support, categorize them, and process them.
- You provide maintenance and support services for applications.
- Support requests that you cannot handle directly should be forwarded to the Second Level Support.
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Our expectations of you
Qualifications
- You are a enrolled student (m/f/div) in the field of Business Informatics, Computer Science, or a comparable course of study.
- Good MS Office skills are a prerequisite.
- You enjoy working independently and impress with your quick comprehension.
- Independent work, great self-motivation, and a high quality awareness characterize you.
- You are eager to learn about agile methods and to work in an agile team.
- Fluent German skills complete your profile.
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What we offer
- Part-time 20 hours/week, limited to one year with an option to extend to 2 years.
- Gross salary €16.80 per hour.
- Mobile working, plenty of space for independent work, flexible working hours from 6 a.m. to 10 p.m. (Mon-Fri) - we adapt to your studies.
- Flexible working hours account, 30 days of vacation, and days off on December 24th & 31st.
- Salary, company pension scheme, asset-building benefits, holiday and leisure offers, €50 monthly benefit budget via the Probonio app.
- Employee discounts at approximately 800 companies, discounts on our banking products, and partner network benefits.
- Entry into the talent pool, opportunity to supervise the thesis (topic-related), continuous development through regular feedback on your strengths and potentials, corporate health management.
- We guarantee you an intensive onboarding process, which is partially possible remotely.
- Weekly team stand-up meetings ensure continuous communication and networking among team members.
- We are in contact with our stakeholders and business partners, as well as internally, both virtually and in person. This provides you with flexibility in choosing your place of work.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Sparda-Bank
Die Sparda-Bank München ist die erste Gemeinwohl-Bank Deutschlands. Daher erstellen wir regelmäßig eine Gemeinwohl-Bilanz. Wir investieren nicht in in Atomkraft, Rüstung und Lebensmittelspekulation.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Working Student IT Service Desk
- Salary
- 16 to 16€ gross/hour
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
