Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take ownership of IT support for our Munich office, manage SaaS tools, provide onsite assistance, optimize processes, and ensure a modern digital workplace environment.
Job Technologies
Your role in the team
- Join us as an IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility!
- Join us as an IT Administrator and take full ownership of IT support for our new Munich location - a role with real impact, autonomy, and responsibility from day one.
- At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions.
- As our sole IT support presence in Munich at first, you'll be the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team.
- We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently.
- Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.
- Own IT support for the Munich office as the senior and primary point of contact.
- Provide near-desk and hands-on support for incidents, service requests, and workplace issues.
- Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro.
- Oversee device lifecycle management (deployment, maintenance, replacements, returns).
- Handle onboarding, offboarding, and IT enablement for employees in Munich.
- Ensure a smooth and secure Apple-focused workplace setup, including remote device management.
- Collaborate with internal teams and external partners for equipment setup and office IT needs.
- Contribute to larger IT initiatives, standards, and improvements driven by the central Digital Workplace team.
- Identify opportunities to optimize processes, automate workflows, and improve documentation.
- Act as a trusted advisor locally, while aligning with global IT policies and best practices.
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Our expectations of you
Qualifications
- Strong hands-on expertise with Apple devices in a professional environment.
- Solid knowledge of MDM solutions (e.g., Jamf, Microsoft Endpoint Management, VMware Workspace ONE).
- Ability to work independently and make decisions autonomously in a fast-paced environment.
- Comfortable being the sole local IT support, while collaborating remotely with a central team.
- Clear and confident communication skills in English (C1) and German at least (C1).
Experience
- Several years of experience in IT Support / IT Administration / Digital Workplace roles.
- Experience managing remotely deployed devices at scale.
- Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro.
- Experience with ticket-based systems and a strong service mindset.
- Experience with scripting and automation (e.g., Bash, PowerShell, workflows) is a strong plus.
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What we offer
- Competitive salary (including bonus).
- Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
- Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.).
- Budget and monthly expense allowance for home office setup.
- Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries.
- Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides.
- Subsidized fitness club membership or bike leasing.
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes.
- Mental health support, 1:1 sessions with external professionals, and mental unload workshops.
- 30 vacation days, sabbatical and unpaid leave option.
- Relocation support with service provider (visa, administration, etc.).
- Dog-friendly offices.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
MOIA GmbH
MOIA GmbH is a subsidiary of the Volkswagen Group with offices in Berlin and Hamburg. It offers environmentally friendly ridepooling services and works on innovative solutions for autonomous mobility. The international team focuses on AI, software, hardware, and embedded systems for urban transportation systems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
IT Support - Digital Workplace
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
