Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Mergentheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead an IT support team, plan daily tasks, ensure process monitoring and customer CRM maintenance while actively promoting development and optimizing support processes.
Job Technologies
Your role in the team
- You lead your IT support team both technically and disciplinarily, manage resources, and plan daily tasks efficiently and purposefully.
- You ensure that IT on-site and remote support are provided in the required quality and quantity, including maintaining the customer CRM and monitoring processes.
- You actively promote the personal and professional development of your employees and embody an employee-oriented leadership style.
- You work closely with various departments as well as the management of the Competence Center / International IT User Service Management.
- You continuously develop the IT service, optimize support processes, and contribute your expertise with tools such as Microsoft Intune, Jira, and SAP.
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Our expectations of you
Education
- You have completed IT training (e.g., IT specialist for system integration or application development), a degree in (business) informatics, or have comparable professional experience.
Qualifications
- You are passionate about teamwork, convince with empathy, strong communication skills, and a service- and employee-oriented leadership style.
- You communicate confidently in German and English, work in a structured, solution-oriented manner, and demonstrate a high level of service orientation.
Experience
- You have experience in team leadership (professional and/or disciplinary) or additional training in personnel management.
- You bring practical experience in IT remote and onsite support as well as in organizing support units and processes.
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What we offer
- In addition to these exciting tasks in a secure, international company, we offer you the following benefits: Permanent employment contract, Flexible working hours, Mobile working (usually 2 days per week), 30 days of vacation per year (for full-time employment, proportionally for reduced working days), Variable compensation, Workation (up to 30 days per year, in selected countries), Sabbatical (after 3 years of employment), Modern work equipment, Onboarding day and individual induction program, Regular fruit day at most locations, Opportunity to participate in Fit with Würth health management (Wellpass, 7Mind & Lifesum), Health days with free consultation from medical professionals, Offer of corporate sports groups at selected locations, Running club among employees at selected locations, Career programs and prospects, Corporate development opportunities, e.g., at Würth Academy, Support for external training, Internal leadership development through Würth Business Academy, Flat hierarchies & a appreciative corporate culture, Employee and cultural events, Discounts (employee shop, corporate benefits), Free hot and cold drinks at most locations, Employee referral program, Loyalty bonus, Birth and marriage allowance, Anniversary gifts, Reimbursement of moving costs under certain conditions, JobRad and JobTicket, Offer of Würth Company Health Insurance.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Würth-Gruppe
The Würth Group with its over 400 companies is a globally operating business. The business areas of the Würth Group are subdivided into two parts: The companies belonging to the Würth Line and the so-called Allied Companies.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
2.8Career Growth
3.4Culture
3.7Workingconditions
3.6
Team Lead IT User Service
- Location
- Bad Mergentheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
