Job
In this role, you will own CRM analytics across 45+ markets, build Power BI dashboards, analyze campaign results, and develop automated reporting solutions for key KPIs.
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Your role in the team
- Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact.
- Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends.
- Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences.
- Develop scalable, automated reporting solutions alongside in-depth analyses and ad hoc business investigations.
- Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance.
- Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability.
- Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders.
Our expectations of you
Qualifications
- Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders.
- Strong SQL expertise (CTEs, window functions, multi-table joins) in a modern cloud data warehouse, preferably Snowflake.
- Advanced Power BI skills, including data modeling, DAX, and best-practice dashboard design and visualization.
- Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, customer lifetime value).
- Strong data storytelling, statistical literacy (e.g., significance testing), and a structured, detail-oriented, and autonomous working style.
- Proficiency in English.
Experience
- 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments.
- Experience working cross-functionally with product, engineering, and marketing/CRM teams; familiarity with marketing automation tools (e.g., Braze is a plus).
What we offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Benefits
Food & drink
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
We are a global mobility provider and have been changing the way millions of people around the world travel since 2013 under the brands FlixBus and later also with FlixTrain.
- 2011
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Sports, Leisure
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