Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Sigmaringen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle disturbances in First and Second Level support, manage IT hardware and software upkeep, analyze requirements, and provide on-site consulting to our customers.
Job Technologies
Your role in the team
- Incident Management: You handle incidents and requests within the scope of First- and Second-Level Support, e.g., identifying and resolving printer issues and supporting document and barcode scanners.
- Leasing exchange: Assistance with the decommissioning and setup of customer computers, software installation and configuration, generally overseeing IT hardware (IMAC lifecycle).
- Support and Development: Maintenance of various software applications both in daily operations and in further development (EVA-Abasoft in practices, ORBIS in the hospital).
- Consulting: Advisory services for requirements analysis and solution development for IT deployment.
- On-site support of the telematics infrastructure (2 data centers on-site, hybrid with mutual backup).
- Dispatching: Categorization, prioritization, and forwarding of disturbances and requests to second and third-level staff in the ticket system, as well as qualified support / assistance.
- Access Management: User administration and permission assignment in Active Directory and other systems.
- Support in the on-call system: 4 employees rotating for emergency readiness (to be done from home, Mon-Fri 7 am-8 pm, weekends/holidays 8 am-6 pm, very rarely on-site) - on-call duty only after 6-12 months of onboarding.
This text has been machine translated. Show original
Our expectations of you
Education
- Education: You have completed training in the IT field (e.g., IT specialist (m/f/d)) or you are a career changer (m/f/d) with practical experience in IT.
Qualifications
- Driver's license: Class 3 / Class B required, as you will also be responsible for our medical practices in the very nearby region during your working hours.
- IT know-how: Proficient handling of hardware components, Microsoft Windows (from version 10), and MS Office programs.
- Working style: An entrepreneurial mindset characterizes you, and you are a communicative team player, but you also enjoy working independently, in a structured and organized manner.
- Customer orientation: As an internal IT service provider at SRH, we look forward to your customer- and service-oriented thinking and acting.
This text has been machine translated. Show original
What we offer
- Permanent employment contract, 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
- A generous and flexible working hours framework and the possibility of remote work are standard for us.
- Casual culture at all levels - and yes, we literally mean all levels, as well as holistic onboarding and a supportive team that accompanies you on your journey.
- Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
- Creativity, solution-oriented thinking, and the freedom to contribute are not only accommodated here but are very much welcomed and especially desired!
- Take fully funded leave thanks to a lifelong employment account.
- Mentoring, coaching, and attractive further training opportunities await you.
- We subsidize your Germany ticket and are a partner of Business Bike.
- Receive an annual financial subsidy as well as additional paid time off for your volunteer work.
- Use the parking lot or public transportation directly at our location.
- Discount shop for employees only - travel, technology, clothing, and much more: save an average of 20% at 600 online shops, meal allowance.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
SRH Holding (SdbR)
Die SRH IT Solutions GmbH ist spezialisiert auf die Informationstechnologie in den Zukunftsbranchen Bildung und Gesundheit.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Culture
3.5Career Growth
3.8Workingconditions
3.0
IT specialist - system integration
- Location
- Sigmaringen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
