Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Reutlingen
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests by analyzing and solving problems independently in the ticketing system. You serve as a contact person for industry-specific software and carefully document your solutions.
Job Technologies
Your role in the team
- Error analysis and troubleshooting of IT issues as well as taking over the documentation.
- Analysis, classification, and processing of incoming requests in the ticket system.
- Independent or collaboratively with other departments coordinated solution finding with end-to-end responsibility.
- Acceptance, processing, and resolution of inquiries and disruptions related to industry-specific software.
- Contact person for technical questions.
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Our expectations of you
Education
- Successfully completed training in the IT field or equivalent professional experience.
Qualifications
- Excellent communication skills, high team and learning ability.
- Knowledge of Microsoft 365 and Windows operating systems.
- Service-oriented and conscientious personality.
Experience
- First experience with Active Directory is desirable.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Heinrich Schmid Systemhaus GmbH
Heinrich Schmid Systemhaus GmbH provides specialist planning services in sound insulation and room acoustics and is based in the Reutlingen region. As part of the established Heinrich Schmid Group, it benefits from a rich tradition in the construction industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT service desk employees
- Location
- Reutlingen
- Working Model
- Onsite
- Diversity
- Open for all genders
