Job
In this role, you analyze and resolve technical inquiries in 2nd and 3rd level support, assist users with software issues, and document solutions in the knowledge base to enhance service quality.
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Job technologies
Your role in the team
- As part of your role, you will be responsible for handling incidents and service requests within our ticketing system. You will analyze, prioritize, and resolve technical inquiries and disruptions independently and efficiently.
- Your core responsibilities include assisting users with technical issues and effectively resolving disruptions in our software products.
- You ensure that our defined service levels are maintained and actively contribute to increasing customer satisfaction.
- You document the solutions you develop in a structured manner in our knowledge database to ensure knowledge transfer within the team.
- In addition, you work closely with the specialist departments to identify complex root causes of issues and develop sustainable solutions.
Our expectations of you
Education
- You have a completed technical degree (e.g., Computer Science) or a comparable qualification such as IT Specialist (m/f/d) or IT Systems Electronics Technician (m/f/d).
Qualifications
- Basic knowledge of Oracle or SQL databases is advantageous for effectively analyzing and optimizing systems.
- You communicate confidently and convincingly in German (at least C1 level) and work solution-oriented both independently and as part of a team.
Experience
- A broad IT knowledge, experience with client-server environments, and common IT infrastructures characterize you.
- Ideally, you have several years of experience in 2nd- and 3rd-level support and are proficient in handling ticket systems and IT service management.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
We are one of the leading E-Akte manufacturers and service providers in Germany. We have over 357 customers in public administrations at the federal, state, and local levels.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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