Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Munich, Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take technical responsibility for document management and archive systems, analyze incidents, coordinate resolutions, and proactively optimize operational processes.
Job Technologies
Your role in the team
- You assume technical responsibility for our document management and archiving systems, primarily for the product helic_21cdocs and the d.3 archive system.
- As the primary contact person, you are responsible for 2nd-level support and work closely with internal departments as well as external service providers.
- In case of disruptions, you analyze causes, coordinate Major Incidents, and ensure a quick and sustainable problem resolution (ITSM).
- You independently and proactively manage change and release processes, taking security aspects into account (ITIL process).
- In optimizing our operational processes around our applications, you actively contribute your ideas and implement them independently.
- Through the analysis and optimization of operational processes, you contribute your own ideas and continuously develop our application landscape.
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Our expectations of you
Education
- You have a degree in (Business) Informatics or a vocational training as an IT specialist for system integration with relevant professional experience in application support.
Qualifications
- Ideally, you have experience with document management and archiving systems or health insurance-specific applications such as helic_21cdocs or d.3 Archivsystem.
- You are familiar with working with SQL, Jira, Confluence, as well as monitoring and alerting tools.
- You convince with an analytical mindset, a structured way of working, and a high degree of personal responsibility.
- Very good German language skills at C1 level as well as strong communication skills are essential.
Experience
- You have experience in the technical operation of applications, in Service Request, Incident, Problem, and Change Management, as well as in vendor management.
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What we offer
- Payment according to the tariff of the Bavarian Metal and Electrical Industry, 38-hour workweek, and 30 vacation days per year (full-time).
- Mobile working and working from abroad within Europe by arrangement, flexible working hours (up to 24 days per year), possibility for sabbaticals and job sharing.
- We see lifelong learning as an integral part of our corporate culture, for example through our own Learning Management System and numerous individual opportunities for further education.
- We offer our employees numerous programs to maintain and promote health.
- Our goal is to be climate-neutral by 2030 and therefore promote, for example, eco-friendly mobility with the Germany Ticket as a job ticket and the JobRad.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
SBK Siemens-Betriebskrankenkasse
Seit über 100 Jahren sichert die SBK als starke Solidargemeinschaft Menschen finanziell ab. Auf diese Erfahrung vertrauen heute mehr als 1 Million Kunden. Damit sind wir eine der größten Betriebskrankenkassen Deutschlands und eine der 20 größten gesetzlichen Krankenkassen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Application Support DMS & Archive System
- Location
- Berlin, Munich, Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
