Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the go-to contact for employees on IT inquiries, assist them with software and hardware issues, conduct IT onboardings, and take care of technical documentation.
Job Technologies
Your role in the team
- For the IT/Organization department, we are looking for you as a Service Desk Employee (m/f/d) 1st and 2nd Level Support.
- Central contact person for our employees on all IT-related matters.
- Consulting and support for questions and issues that arise during the ongoing operation of our software and our clients.
- Setup and configuration of work environments and end devices, as well as planning and execution of hardware and software rollouts.
- Analysis of requirements, errors, and issues - collaborative problem-solving within the team.
- Maintain technical documentation and the knowledge database for transparency and problem-solving.
- Planning and management of hardware and software throughout the entire lifecycle.
- Conducting IT onboarding.
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Our expectations of you
Education
- You have completed training in the IT field (e.g., IT specialist (m/f/d) system integration) or possess a comparable qualification.
Qualifications
- You already have solid knowledge of the Windows operating system and MS 365 within MS Office 365.
- You enjoy familiarizing yourself with new systems.
- You communicate appropriately to the audience when dealing with users and external partners, and you possess adequate German language skills for the position as well as a strong service-oriented mindset.
Experience
- You have relevant professional experience, particularly in 1st-Level Support and 2nd-Level Support.
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What we offer
- Flat hierarchies and a team-oriented corporate culture that includes diversity and appreciation as well as ecological responsibility.
- First-class onboarding with personalized training and a mentorship program.
- A secure job that adapts to your life circumstances: flexible working hours and remote work.
- The remuneration is in accordance with the provisions of the TV-L (pay scale group 10).
- Attractive company pension scheme, 30 days of vacation, bank holidays, and always off on your birthday.
- Location with good public transport connections in close proximity to the main train station, secure bicycle parking spaces.
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Job Locations
This is your employer
Hamburgische Investitions- und Förderbank
Die Hamburgische Investitions- und Förderbank ist eine Bank im Sinne des Kreditwesengesetzes. Als zentrales Förderinstitut der Stadt Hamburg sind wir kompetenter Ansprechpartner in allen Förderfragen rund um Wohnungsbau, Wirtschaft, Innovation, Umwelt und Energie. Wir vergeben Fördermittel an Unternehmen, Privat-personen und Institutionen und unterstützen diese bei der Finanzierung ihrer Investitionsvorhaben durch Darlehen, Zuschüsse und Bürgschaften.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Service desk staff, 1st and 2nd level support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
