Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the entire IT change management process, lead the Change Advisory Board, ensure documentation and compliance with process guidelines, and support adherence to regulatory requirements.
Job Technologies
Your role in the team
- You are responsible for our IT Change Management (professional control, continuous development, quality assurance) and take over monitoring and reporting to manage and ensure transparency of the process, among other things through KPIs and key figures.
- Additionally, you lead the Change Advisory Board (CAB), including preparation, moderation, and follow-up, as well as tracking decisions and actions.
- You ensure the structured evaluation, approval, and documentation of changes, and provide advice and training tailored to the target audience on our process guidelines, roles, and responsibilities.
- In your role, you support the scheduling and communication of business events and changes, thereby increasing the availability of our IT.
- You assist with audits and ensure compliance with internal and regulatory requirements, particularly the DORA (Digital Operational Resilience Act) guidelines in IT Change Management.
- You work closely with all areas of IT, improve our specifications, and coordinate interfaces with other IT processes to ensure comprehensive IT change management.
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Our expectations of you
Education
- A successfully completed degree in (Business) Informatics or a comparable field of study, or alternatively, a successfully completed relevant apprenticeship with pertinent professional experience.
Qualifications
- Solid understanding of the technical contexts in software development and operations.
- Strong communication skills, conflict resolution abilities, and customer orientation, as well as an independent and structured way of working.
- Ideally, you have an 'ITIL 4 Foundation' certification or are willing to bring yourself up to date with the current expert level with us.
Experience
- Knowledge and practical experience with common methods and tools of IT change management, such as steering and moderating committees (CAB), ideally in regulated environments, e.g., finance or insurance industry.
- Ideally, practical experience with ITIL and enterprise ITSM suites (e.g., BMC Helix ITSM) as well as knowledge of typical IT processes in the insurance environment and a strong understanding of regulatory requirements, e.g., DORA.
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What we offer
- Basically, the function is suitable for part-time employees.
- Flexible working hours and actively practiced work-life balance.
- Time tracking and the ability to convert remuneration into leisure.
- Occupational pension scheme and company health insurance.
- JobRad and subsidy for the Deutschlandticket as well as free parking options.
- Free lunch in our own company restaurants and coffee lounge.
- Mobile working up to 60%.
- Innovative health management and various sports offerings.
- Diverse opportunities for further training.
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Benefits
Health, Fitness & Fun
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Provinzial Rheinland Versicherung AG
Provinzial Rheinland is a preeminent German insurer focusing on damage, casualty, and personal insurance. Our nearly 3700 employees serving both internal and external customers are dedicated to meeting the needs of our nearly 2 million policyholders.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Change Management Process Manager
- Location
- Dusseldorf, Münster (Hessen), Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
