Job
In this role, you take central responsibility for managing IT resources and services, driving procurements and contracts, and developing transparent processes in the area of IT management.
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Your role in the team
- Would you like to combine commercial responsibility with IT topics and not just support processes, but shape them yourself? Then you’ll take on a key role in our internal IT team.
- As an IT Service & Resource Coordinator (m/f/d), you manage the organizational, commercial, and administrative processes related to our IT resources and services.
- You work at the interface between IT, internal departments, and external service providers.
- In doing so, you ensure that procurement, contracts, licenses, assets, costs, and deadlines are managed transparently and reliably.
- This position is not a traditional assistant or purely back-office role.
- You will be given your own area of responsibility, build robust structures, and continuously develop the associated processes.
- This will ease the workload of our technical IT colleagues while also laying the foundation for the future pillar of “IT Service Management & Administration”.
- You manage the procurement of IT hardware, software, licenses, and services—from clarifying requirements and obtaining quotes to placing orders and ensuring delivery.
- You compare offers, prepare decision-making materials, and coordinate closely with IT, business departments, and service providers.
- You keep track of IT contracts, notice periods, renewals, and agreed services.
- You manage license management and ensure transparency regarding inventory, usage, contract terms, and requirements.
- You are responsible for maintaining and further developing our asset and inventory management.
- You structure and organize the IT inventory and ensure transparent processes for issuing, returning, and checking in equipment.
- You support resource and capacity planning and coordinate the timely provision of the necessary equipment.
- You contribute to IT budget planning, ongoing budget tracking, and forecasting.
- You review incoming IT invoices, assign them to the correct contracts, purchase orders, and cost centers, and resolve discrepancies.
- You coordinate external IT service providers, follow up on outstanding items, and ensure reliable communication.
- You support onboarding and offboarding processes, particularly with planning, provisioning, and reclaiming IT equipment and licenses.
- You maintain documentation and further develop administrative IT workflows into clear, consistent processes.
- You create and maintain clear overviews of costs, contracts, licenses, assets, procurement, and outstanding items.
- You identify opportunities for improvement and implement practical standards together with the relevant departments.
Our expectations of you
Education
- You have completed commercial training with a strong affinity for IT, training in IT systems management, or training as an IT systems management clerk, or you have an equivalent qualification.
Qualifications
- You combine strong business acumen with a solid technical foundation.
- You work in a structured, careful, and independent manner, and keep track of things even when handling several topics in parallel.
- You consistently and reliably track deadlines, open items, and dependencies.
- You take ownership of your areas of responsibility and don’t wait for tasks to be prompted multiple times.
- You can present information clearly and bring transparency to complex or previously unstructured processes.
- You’re confident working with Microsoft 365.
- You communicate clearly and professionally with internal stakeholders as well as with suppliers and external service providers.
- You enjoy building effective processes, embedding them in day-to-day operations, and continuously improving them.
- Very good written and spoken German skills round out your profile.
Experience
- Ideally, you already have experience in IT procurement, contract, license, or asset management.
- Experience with IT service management, procurement, or asset management systems is an advantage.
What we offer
- A clearly defined area of responsibility within IT, with genuine scope to shape things.
- A role where your organizational skills and commercial acumen directly contribute to the success of IT.
- Short communication channels and close collaboration with technical IT teams, Procurement, Administration, and specialist departments.
- The opportunity to shape structures and standards from the outset.
- A varied range of tasks combining operational responsibility with conceptual development.
- A hands-on work environment where reliability, initiative, and transparent processes matter.
- The opportunity to sustainably build up the “IT Service Management & Administration” function and establish it as a core pillar of our IT organization.
Job locations
About your employer
Zurbrüggen Wohn-Zentrum GmbH is a family-run furnishing company based in Unna, operating several living centers in Germany. It caters to customers looking for furniture and furnishing items for various living areas and offers comprehensive advice and services related to living.
- Established Company
- Onsite
- Trade
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