Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Villingen-Schwenningen
- Working Model
- Onsite
Job Summary
In this role, you handle support tickets, assist users with software issues, install and configure hardware and software, and develop technical solutions as part of a team.
Job Technologies
Your role in the team
- Are you passionate about actively supporting our employees as the first point of contact with hands-on assistance for technical issues and emerging questions?
- Do you impress with a calm, friendly, and service-oriented manner and possess the necessary logical-analytical thinking skills and IT knowledge?
- Your responsibilities:
- Process and prioritize support tickets.
- Assist users with software issues.
- Install and configure IT hardware and software.
- Development of technical solutions within the team.
- Create training materials and conduct employee training sessions.
- Maintain and update the knowledge database.
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Our expectations of you
Education
- Completed studies in the IT field, e.g., as a System, Network, IT Administrator, IT Specialist, or a comparable qualification.
Qualifications
- Solid knowledge of Microsoft technologies (Windows operating systems & MS365 - Entra, SharePoint, Exchange Online, etc.).
- Good understanding of network technologies, VPN, firewall configuration.
- Familiarity with ITIL processes, ideally certified at the Foundation level or higher.
- Very good German and good English skills, both written and spoken.
Experience
- Several years of professional experience in IT support, preferably in a Service Desk environment.
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What we offer
- We are an internationally oriented and motivated team.
- We work in flat hierarchies and with a high degree of autonomy.
- We offer attractive compensation and additional benefits such as company pension schemes and asset-building services.
- We promote our employees within our Sikla career paths and offer, in addition to individual internal and external training, LinkedIn Learning and language training.
- We are family-friendly and promote a healthy work-life balance with our flexible working hours and attractive vacation policies.
- We offer bike leasing programs and support the health of our employees with attractive fitness and leisure activities.
- We have an employee cafeteria and offer free juices, mineral water, and a variety of coffee options at all times.
- We pull together and celebrate successes.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Sikla Gmbh
Als einer der führenden Spezialisten von Befestigungssystemen ist Sikla seit über fünf Jahrzehnten kompetenter Partner für die technische Gebäudeausrüstung und den industriellen Anlagenbau. Sikla Produkte werden in über 40 Ländern weltweit eingesetzt. Wir sind in fast allen europäischen Ländern mit einer eigenen Gesellschaft oder durch Vertriebspartner vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
IT Manager - 1st Level Support
- Location
- Villingen-Schwenningen
- Working Model
- Onsite
- Diversity
- Open for all genders
