Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the operation of key application systems, analyze processes, accompany updates, and are responsible for technical documentation and 3rd-level support.
Job Technologies
Your role in the team
- Ensuring the smooth operation of our core specialist systems (including d.velop d3, KV365, BITMARCK_21c, Columbus)
- Analysis of system workflows, interfaces, and process chains
- Support for updates, releases, and technical changes in close coordination with manufacturers and internal departments.
- Support with testing, acceptance, and functional checks after updates
- Creation and maintenance of the technical documentation of the systems as well as their interaction within the overall architecture - in close coordination with the specialist departments.
- Handling complex technical issues in 3rd-level support
- In-depth analysis of error patterns and sustainable problem solving
- Close collaboration with manufacturers, service providers, and system partners during escalations.
- Support of 1st and 2nd level support in complex cases
- Use of TOPdesk for structured ticket processing (Incident, Request, Change)
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification
Qualifications
- Strong analytical skills and a structured approach to problem-solving.
- Ability to maintain overview and set priorities even in challenging situations
- Structured, independent, and service-oriented work approach completes your profile.
- You are characterized by strong communication skills and enjoyment in collaborating with diverse stakeholders.
Experience
- Experience in handling complex application systems is desirable, ideally in the mentioned environment.
- Experience in IT operations or technical support roles is desirable.
- Initial experience with ITSM tools (e.g., TOPdesk) is advantageous.
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What we offer
- With us, you have the opportunity to flexibly organize your working hours within 35 hours per week - within the framework of flextime regulations, also with the option to distribute the hours over 4 days a week.
- Depending on your area of activity, you can conveniently work from home on individual days.
- We offer you additional incentives in the form of Christmas and holiday bonuses (14 salaries), tax-free allowances, and corporate benefits.
- We ensure that you feel welcome with us from the very beginning by accompanying you throughout the onboarding process and supporting you with structured onboarding plans.
- We believe it is important for you to realize your full potential. Therefore, we offer employer-funded training, further education, and professional development both internally and externally to continuously expand your skills.
- Part-time employment is generally possible.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
BKK Dachverband e.V.
Der BKK Dachverband e.V. ist eine schlanke, flexible und unbürokratische politische Interessenvertretung der betrieblichen Krankenversicherungen auf Bundesebene. In Netzwerken und Kooperationen bündeln wir die Interessen unserer Mitgliedskassen, um diese insbesondere gegenüber den gesundheitspolitischen Akteuren und den Medien zu vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT specialist for specialized applications
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
