Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 43.000 to 58.000€ Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently address issues in 2nd Level Support for VPN solutions and conduct installations and configurations of genucard and genuconnect while maintaining technical documentation.
Job Technologies
Your role in the team
- As an award-winning engineering service provider, we are involved in innovative and exciting cross-industry development projects both nationally and internationally.
- Are you interested in shaping sustainable solutions of tomorrow in an innovative environment, taking on this challenge with us, and investing your knowledge in future projects?
- Our client operates the hardware component genucard of genua GmbH in the RAS service genua VS-NfD, among other things.
- He operates various VPN solutions for his clients, which are approved up to the VS-NfD confidentiality level.
- As part of the Second Level Support deployment, the focus is on independently handling issues via telephone through remote maintenance (2nd Level).
- The focus is on supporting the hardware component genucard, and support for the software solution genuconnect (both from the manufacturer genua GmbH) is also conceivable.
- The department currently comprises approximately 30 employees, divided into 3 teams, and is represented at 5 locations nationwide.
- The scope of deployment takes place within a team responsible for supporting the managed hardware products.
- Independent telephone handling of incoming disturbances within the scope of Second Level Support.
- Troubleshooting VPN solutions in customer and in-house operations.
- Supporting: Planning, assessing, and executing changes to the IT service.
- Participation in testing and quality management in the role of tester.
- Installation and configuration of VPN solutions in compliance with applicable security requirements.
- Maintenance and further development of technical documentation.
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Our expectations of you
Education
- An recognized vocational training in an IT training profession and at least 4 years of professional experience in an IT environment.
Qualifications
- Service Operation (administration and management of IT and communication services within a delivery organization, ensuring adherence to agreed quality, stability, and cost-effectiveness criteria).
- 2nd Level Support (Incident Management).
- Operation, administration, or troubleshooting of VPN solutions (e.g., genucard, genuconnect, SINA Workstation).
- Administration in the context of Windows OS.
- Criminal record certificate may be required.
- You are willing to undertake occasional business trips.
- Very good language skills in German (at least C1) and in English (at least B1) are mandatory.
Experience
- Experience working according to ITIL (Information Technology Infrastructure Library).
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What we offer
- This position offers long-term prospects with subsequent permanent placement.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Career Growth
3.2Workingconditions
3.6Culture
3.5
IT System Administrator
- Salary
- 43.000 to 58.000€ Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
