Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Zörbig, Gütersloh, Kamen, Dortmund, Harsewinkel, Duren, Dorsten, Hanover, Landsberg
- Working Model
- Onsite
Job Summary
In this role, you will provide onsite IT support, install and configure workstations, troubleshoot hardware and software issues, and maintain compliance with IT policies and documentation standards.
Job Technologies
Your role in the team
- Do you want to work closely with users, make IT tangible, and take responsibility for stable workplace environments? Then become part of our Onsite IT Support team at one of our locations in Dorsten, Dortmund, Kamen, Düren, Gütersloh, Harsewinkel, Halle Landsberg, Zörbig Heideloh, Hannover, or Hamburg, and actively contribute to the development of a modern internal IT organization.
- Onsite IT Support: First point of contact for IT requests onsite in 1st- and 2nd-level support.
- Workplace & Client Management: Installation, configuration, and support of IT workstations, end devices, and peripherals.
- Troubleshooting: Analysis and sustainable resolution of hardware and software issues in daily operations.
- Service Desk support: Collaboration in the central Service Desk as needed, as well as support for rollouts and standardizations.
- Documentation & Compliance: Clear documentation of solutions as well as adherence to IT security and compliance requirements.
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Our expectations of you
Education
- IT-related training or a comparable qualification, with several years of experience in IT support, preferably in an onsite or workplace environment.
Qualifications
- Independent, service-oriented, and pragmatic in direct user contact.
- Reliable, team-oriented, and flexible – willing to collaborate across locations and assist in the Service Desk when needed.
- Very good German and good English skills, both written and spoken.
Experience
- Good knowledge of Windows operating systems, MS Office, as well as client hardware and peripherals; experience with ticketing systems and monitoring tools.
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What we offer
- You receive a free supplementary company health insurance with an annual health budget - entirely without health screening.
- We promote your professional and personal development through structured onboarding and learning opportunities.
- Benefit from attractive discounts at numerous brands and partners.
- Appreciative collaboration with short communication channels and open communication.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Bertelsmann SE & Co. KGaA
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
Description
- Company Size
- 250+ Employees
- Founding year
- 1835
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
On-site IT support
- Location
- Hamburg, Zörbig, Gütersloh, Kamen, Dortmund, Harsewinkel, Duren, Dorsten, Hanover, Landsberg
- Working Model
- Onsite
- Diversity
- Open for all genders
